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Jetpack CRM: Font loading causing fatal error on activation #42785

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mikestottuk opened this issue Mar 31, 2025 · 1 comment · May be fixed by #42786
Open

Jetpack CRM: Font loading causing fatal error on activation #42785

mikestottuk opened this issue Mar 31, 2025 · 1 comment · May be fixed by #42786
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[Experiment] AI labels added [Plugin] CRM Issues about the Jetpack CRM plugin [Pri] High [Status] Auto-allocated [Status] Escalated to Product Ambassadors [Status] Priority Review Triggered The guild in charge of triage has been notified of this issue in Slack Triaged [Type] Bug When a feature is broken and / or not performing as intended

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@mikestottuk
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Impacted plugin

CRM

Quick summary

Highlighted in pfln9p-1FP-p2#comment-1806

There's an intermittent issue where a fatal error screen would come up if the font was tried to be access before it had loaded - logging an issue for a fix by adding a try/catch block and to throw an error if it hasn't loaded.

Steps to reproduce

It happens randomly after activation before visiting the dashboard - the code wasn't checking for null or wrapping in a try catch

Site owner impact

Fewer than 20% of the total website/platform users

Severity

Critical

What other impact(s) does this issue have?

No response

If a workaround is available, please outline it here.

No response

Platform (Simple and/or Atomic)

No response

@mikestottuk mikestottuk added [Type] Bug When a feature is broken and / or not performing as intended Needs triage Ticket needs to be triaged and removed Needs triage Ticket needs to be triaged labels Mar 31, 2025
@mikestottuk mikestottuk self-assigned this Mar 31, 2025
@github-actions github-actions bot added [Plugin] CRM Issues about the Jetpack CRM plugin [Pri] High [Feature Group] Content Management Features related to the tools and screens that admins use to manage their sites core content. [Feature] CRM [Feature] Error Reporting labels Mar 31, 2025
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OpenAI suggested the following labels for this issue:

  • [Feature Group] Content Management: The issue pertains to a plugin that affects site management and functionality, specifically Jetpack CRM.
  • [Feature] CRM: The issue directly concerns the CRM plugin, detailing a critical error during activation related to font loading.
  • [Feature] Error Reporting: The issue involves a fatal error that needs addressing, and error reporting could help in identifying and resolving this problem.

@matticbot matticbot added the [Status] Priority Review Triggered The guild in charge of triage has been notified of this issue in Slack label Mar 31, 2025
@jeherve jeherve moved this from Needs Triage to Triaged in Automattic Prioritization: The One Board ™ Mar 31, 2025
@jeherve jeherve added Triaged and removed [Feature Group] Content Management Features related to the tools and screens that admins use to manage their sites core content. [Feature] Error Reporting [Feature] CRM labels Mar 31, 2025
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Labels
[Experiment] AI labels added [Plugin] CRM Issues about the Jetpack CRM plugin [Pri] High [Status] Auto-allocated [Status] Escalated to Product Ambassadors [Status] Priority Review Triggered The guild in charge of triage has been notified of this issue in Slack Triaged [Type] Bug When a feature is broken and / or not performing as intended
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3 participants