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Pagination Block links not consistently responsive #102678

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jossunzicker opened this issue Apr 17, 2025 · 2 comments
Open

Pagination Block links not consistently responsive #102678

jossunzicker opened this issue Apr 17, 2025 · 2 comments
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[Feature] Core Blocks Blocks that come with Gutenberg. [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. Needs triage Ticket needs to be triaged [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Bug When a feature is broken and / or not performing as intended

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@jossunzicker
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Context and steps to reproduce

A customer's pagination links on the shop page do not consistently work in navigating their visitors from one page to the next. We've been unable to replicate this on test sites, but can replicate the issue with all plugins disabled and multiple different themes applied to the site. We also tried adding a new Query Loop block to the Product Catalog template which did not resolve the pagination issue.

To replicate:

  1. Navigate to account in {9670638}-zen
  2. Open up their site and navigate to /shop
  3. Try to click 2 or Next Page at the bottom of the shop page to navigate.
  4. The link won't work and the page won't refresh with new products.

Site owner impact

Fewer than 20% of the total website/platform users

Severity

Major

What other impact(s) does this issue have?

Individual site owner revenue

If a workaround is available, please outline it here.

No response

Platform

Atomic

@jossunzicker jossunzicker added [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. [Feature] Core Blocks Blocks that come with Gutenberg. [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Bug When a feature is broken and / or not performing as intended Needs triage Ticket needs to be triaged labels Apr 17, 2025
@rinazrina
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I've just tested the Shop page and the pagination is currently working on my end. I'm asking the user to check if they're still experiencing the issue.

@inigagah
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inigagah commented Apr 22, 2025

This is not working for me still. Clicking on pagination outputs JS errors in dev console, with all plugins deactivated on staging:

Image

Update: Resolved by switching to unmanaged Gutenberg, version 20.6.0. Previously they were on 20.0.4.

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Labels
[Feature] Core Blocks Blocks that come with Gutenberg. [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. Needs triage Ticket needs to be triaged [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Bug When a feature is broken and / or not performing as intended
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3 participants