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Cancelation Flow "Contact Support" option is missing on mobile #102792

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mrfoxtalbot opened this issue Apr 23, 2025 · 0 comments
Open

Cancelation Flow "Contact Support" option is missing on mobile #102792

mrfoxtalbot opened this issue Apr 23, 2025 · 0 comments
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3. Scrubbed / Ready Triage > 3. Scrubbed / Ready [Feature Group] WPCOM Store & Purchases All things billing on WordPress.com. This includes the backend store, plans, and billing management. [Feature] Plans & Upgrades All of the plans on WordPress.com and flow for upgrading plans. [Feature] Purchase Management Related to managing purchases such as subscriptions, plans, history, auto-renew, cancellation, etc. [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Bug When a feature is broken and / or not performing as intended

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@mrfoxtalbot
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mrfoxtalbot commented Apr 23, 2025 •
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Context and steps to reproduce

  1. Head to https://wordpress.com/purchases/subscriptions/ and cancel an active subscription.
  2. Narrow the viewport
  3. Notice how the "Need Help? Contact support" link disappears on narrow viewports.
Kapture.2025-04-23.at.17.42.34.mp4

There's a secondary layout issue I reported separately:

Site owner impact

Between 20% and 60% of the total website/platform users

Severity

Moderate

What other impact(s) does this issue have?

Platform revenue

If a workaround is available, please outline it here.

No response

Platform

Simple, Atomic
@mrfoxtalbot mrfoxtalbot added [Feature Group] WPCOM Store & Purchases All things billing on WordPress.com. This includes the backend store, plans, and billing management. [Feature] Plans & Upgrades All of the plans on WordPress.com and flow for upgrading plans. [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Bug When a feature is broken and / or not performing as intended Needs triage Ticket needs to be triaged labels Apr 23, 2025
@mrfoxtalbot mrfoxtalbot added [Feature] Purchase Management Related to managing purchases such as subscriptions, plans, history, auto-renew, cancellation, etc. Triaged To be used when issues have been triaged. and removed Needs triage Ticket needs to be triaged labels Apr 23, 2025
@inaikem inaikem added the 3. Scrubbed / Ready Triage > 3. Scrubbed / Ready label Apr 28, 2025 — with Linear
@inaikem inaikem removed the Triaged To be used when issues have been triaged. label Apr 28, 2025
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3. Scrubbed / Ready Triage > 3. Scrubbed / Ready [Feature Group] WPCOM Store & Purchases All things billing on WordPress.com. This includes the backend store, plans, and billing management. [Feature] Plans & Upgrades All of the plans on WordPress.com and flow for upgrading plans. [Feature] Purchase Management Related to managing purchases such as subscriptions, plans, history, auto-renew, cancellation, etc. [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Bug When a feature is broken and / or not performing as intended
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