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Signup: entering an email that's taken and correcting it loses the email #102815

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dzver opened this issue Apr 24, 2025 · 0 comments
Open

Signup: entering an email that's taken and correcting it loses the email #102815

dzver opened this issue Apr 24, 2025 · 0 comments
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[Feature Group] Signup & Site Onboarding Tools for user registration and onboarding new users to the site. [Feature] Signup & Account Creation All screens and flows for making a new WordPress.com account. Needs triage Ticket needs to be triaged [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Bug When a feature is broken and / or not performing as intended

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@dzver
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dzver commented Apr 24, 2025

Context and steps to reproduce

  1. Try to create a site with an email that you've already used for another account
  2. It prompts you to login instead. Correct the email with a new one
  3. It offers you to create an account
  4. The email I just typed is not filled in
Screen.Recording.2025-04-23.at.8.49.02.mov

I would expect that the signup form keeps the email.

Site owner impact

Fewer than 20% of the total website/platform users

Severity

Critical

What other impact(s) does this issue have?

No response

If a workaround is available, please outline it here.

No response

Platform

No response
@dzver dzver added [Feature Group] Signup & Site Onboarding Tools for user registration and onboarding new users to the site. [Feature] Signup & Account Creation All screens and flows for making a new WordPress.com account. [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Bug When a feature is broken and / or not performing as intended Needs triage Ticket needs to be triaged labels Apr 24, 2025
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[Feature Group] Signup & Site Onboarding Tools for user registration and onboarding new users to the site. [Feature] Signup & Account Creation All screens and flows for making a new WordPress.com account. Needs triage Ticket needs to be triaged [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Bug When a feature is broken and / or not performing as intended
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Status: Triage
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@dzver