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feat(internalnote): add new entrypoint for Internal Notes #19

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168 changes: 168 additions & 0 deletions ost_wbs/classes/class.internalnote.php
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Original file line number Diff line number Diff line change
@@ -0,0 +1,168 @@
<?php

class Internalnote
{
// id | pid | thread_id | staff_id | user_id | type | flags | poster | editor | editor_type | source | title | body | format | ip_address | extra | recipients | created | updated |
function compileResults($result)
{
return array(
'id'=>$result->id,
'pid'=>$result->pid,
'thread_id'=>$result->thread_id,
'staff_id'=>$result->staff_id,
'user_id'=>$result->user_id,
'type'=>$result->type,
'flags'=>$result->flags,
'poster'=>$result->poster,
'editor'=>$result->editor,
'editor_type'=>$result->editor_type,
'source'=>$result->source,
'title'=>utf8_encode($result->title),
'body'=>utf8_encode($result->body),
'format'=>$result->format,
'ip_address'=>$result->ip_address,
'extra'=>$result->extra,
'recipients'=>$result->recipients,
'created'=>$result->created,
'updated'=>$result->updated
);
}

public function getByMid($parameters)
{
$parameters['parameters'] = Helper::escapeParameters($parameters["parameters"]);

// Check Request method
$validRequests = array("GET");
Helper::validRequest($validRequests);

// Connect Database
$Dbobj = new DBConnection();
$mysqli = $Dbobj->getDBConnect();
$MID = $parameters["parameters"]['mid'];



$getThreadEntry = $mysqli->query("SELECT * FROM ".TABLE_PREFIX."thread_entry WHERE id = (SELECT thread_entry_id FROM ".TABLE_PREFIX."thread_entry_email where mid='".$MID."');");

// Array that stores all results
$result = array();
$numRows = $getThreadEntry->num_rows;

// Fetch data
while($PrintTreadEntries = $getThreadEntry->fetch_object()){ array_push($result, self::compileResults($PrintTreadEntries)); }

// Check if there are some results in the array
if(!$result){
throw new Exception("No items found.");
}

// build return array
$returnArray = array('total' => $numRows, 'thread_entries' => $result);

// Return values
return $returnArray;
}

public function addInternalNote($parameters) {
try {
$parameters['parameters'] = Helper::escapeParameters($parameters["parameters"]);

// Check Permission
Helper::checkPermission();

// Check Request method
$validRequests = array("POST", "PUT");
Helper::validRequest($validRequests);

// Expected parameters
$expectedParameters = array("internal_note_subject", "internal_note", "staff_id", "user_id","thread_id", "poster");

// Check if all paremeters are correct
Helper::checkRequest($parameters, $expectedParameters);

// Check if ticket exists
if($this->checkExists('thread_id', $parameters["parameters"]['thread_id'], "thread_entry") == 0) { throw new Exception("Thread does not exist."); }
// Check if staff exists
if($this->checkExists('staff_id', $parameters["parameters"]['staff_id'], "staff") == 0) { throw new Exception("Staff does not exist."); }

// table - 'thread_entry'
$thread_entry = 'insert into '.TABLE_PREFIX.'thread_entry (';
$thread_entry .= 'format,';
$thread_entry .= 'ip_address,';
$thread_entry .= 'pid,';
$thread_entry .= 'thread_id,';
$thread_entry .= 'staff_id,';
$thread_entry .= 'user_id,';
$thread_entry .= 'type,';
$thread_entry .= 'poster,';
$thread_entry .= 'flags,';
$thread_entry .= 'source,';
$thread_entry .= 'title,';
$thread_entry .= 'body,';
$thread_entry .= 'created,';
$thread_entry .= 'updated) VALUES (';
$thread_entry .= '"html",';
$thread_entry .= '0,';
$thread_entry .= '0,';
$thread_entry .= ''.$parameters["parameters"]["thread_id"].',';
$thread_entry .= ''.$parameters["parameters"]["staff_id"].',';
$thread_entry .= ''.$parameters["parameters"]["user_id"].',';
$thread_entry .= '"N",';
$thread_entry .= '"'.$parameters["parameters"]["poster"].'",';
$thread_entry .= '64,';
$thread_entry .= '"API",';
$thread_entry .= '"'.utf8_decode($parameters["parameters"]["internal_note_subject"]).'",';
$thread_entry .= '"<p>'.utf8_decode($parameters["parameters"]["internal_note"]).'</p>",';
$thread_entry .= 'now(),';
$thread_entry .= 'now())';

// Send query to be executed
$internal_note = $this->execQuery($thread_entry);

return $internal_note;
} catch (Exception $e)
{
return json_encode(array('status' => 'Error', 'data' => $e->getMessage()));
}
}

private function execQuery($string)
{
// Connect Database
$Dbobj = new DBConnection();
$mysqli = $Dbobj->getDBConnect();

// Run query
$insertRecord = $mysqli->query($string);

if($insertRecord){

// Get inserted ticket ID
$last_ticket_id = Helper::get_last_id("thread_entry", "id");
return $last_ticket_id;

} else {
throw new Exception("Something went wrong.");
}
}

private function checkExists($field, $value, $table)
{
// Connect Database
$Dbobj = new DBConnection();
$mysqli = $Dbobj->getDBConnect();

// Check if already exists
$stmt = $mysqli->prepare("SELECT * FROM ".TABLE_PREFIX."".$table." WHERE ".$field." = ?");
$stmt->bind_param('s', $value);
$stmt->execute();

$result = $stmt->get_result();
$numRows = $result->num_rows;

return $numRows;
}

}
?>
1 change: 1 addition & 0 deletions ost_wbs/classes/class.ticket.php
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Original file line number Diff line number Diff line change
Expand Up @@ -2,6 +2,7 @@

class Ticket
{
// ticket_id | ticket_pid | number | user_id | user_email_id | status_id | dept_id | sla_id | topic_id | staff_id | team_id | email_id | lock_id | flags | sort | subject | title | body | ip_address | source | source_extra | isoverdue | isanswered | duedate | est_duedate | reopened | closed | lastupdate | created | updated
function compileResults($result)
{
return array(
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