Welcome to our state-of-the-art ticket management system! This README provides a comprehensive overview of our project, its features, and how to get started.
Our ticket management system comes packed with a variety of features designed to streamline your workflow:
- 🖥️ Responsive Dashboard
- 📊 Kanban Board
- 📅 Calendar View
- 📈 Performance Metrics
- 🌓 Dark/Light Mode Toggle
- 🏷️ Ticket Tagging System
- 🔢 Priority Scoring
- 👥 User Workload Visualization
- 📊 Customizable Reports
- 🔔 Real-time Notifications
Below is a high-level overview of our system architecture:
graph TD
A[Client] -->|HTTP/WebSocket| B[Load Balancer]
B --> C[Web Server]
C --> D[Application Server]
D --> E[Database]
D --> F[Cache]
D --> G[Message Queue]
G --> H[Background Workers]
D --> I[Authentication Service]
D --> J[Notification Service]
Here's a flowchart representing the lifecycle of a ticket in our system:
stateDiagram-v2
[*] --> Created
Created --> InProgress: Assign
InProgress --> OnHold: Pause
OnHold --> InProgress: Resume
InProgress --> InReview: Submit for Review
InReview --> InProgress: Request Changes
InReview --> Resolved: Approve
Resolved --> Closed: Close Ticket
Closed --> [*]
- Node.js (v14 or later)
- npm (v6 or later)
- Git
- Clone the repository:
git clone https://github.com/your-org/advanced-ticket-system.git
cd advanced-ticket-system- Install dependencies:
npm install- Set up environment variables:
cp .env.example .env
# Edit .env with your configuration-
Run the development server:
npm run dev
-
Open `http://localhost:3000\` in your browser.
- Navigate to the Dashboard
- Click on "Create New Ticket"
- Fill in the ticket details:
- Title
- Description
- Priority
- Assignee
- Add relevant tags
- Click "Submit"
You can view tickets in multiple formats:
- 📊 Kanban Board: Drag and drop tickets between columns
- 📅 Calendar View: See tickets based on due dates
- 📋 Table View: Sort and filter tickets
- Go to the Reports section
- Select the type of report (e.g., Performance, Workload)
- Choose the date range
- Click "Generate Report"
- Download or share the generated report
Our system leverages artificial intelligence to enhance your experience:
- 🤖 Smart ticket routing
- 📊 Predictive analytics for ticket resolution time
- 🔍 Natural language processing for ticket categorization
Here's how our AI system works:
graph LR
A[Ticket Created] --> B[NLP Processing]
B --> C{Categorization}
C --> |Bug| D[Bug Tracker]
C --> |Feature Request| E[Product Backlog]
C --> |Support| F[Support Queue]
D --> G[Auto-assign to Developer]
E --> H[Prioritization Algorithm]
F --> I[Route to Support Agent]
Our ticket system is highly customizable. You can:
- Create custom ticket fields
- Design your own workflows
- Set up automated actions and triggers
- Integrate with your favorite tools (Slack, Jira, etc.)
We welcome contributions! Please see our CONTRIBUTING.md file for details on how to get started.
This project is licensed under the MIT License - see the LICENSE.md file for details.
- Thanks to all our contributors and users!
- Special thanks to the open-source community for the amazing tools and libraries that made this project possible.
We hope you enjoy using our Advanced Ticket Management System! If you have any questions or need support, please don't hesitate to open an issue or contact our support team.
Happy ticketing! 🎉