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@Hassanmir92 Hassanmir92 commented Sep 16, 2025

Ticket: https://dfedigital.atlassian.net/browse/AQTS-1191

This PR introduces a simple page available within CMS for staff members who have staff management access to show the number of applications relevant to our service level agreements (SLA's) when it comes to prioritisation.

This new page gives an overview of the number of applications nearing and breaching the SLA's (10 and 40 day SLA's) as well as a list of all application forms relevant:

Screenshot 2025-09-19 at 11 01 29 Screenshot 2025-09-19 at 11 01 24

10 day SLA relates to application forms that are going through prioritisation checks and expect checks to begin within 10 days of being submitted. For these applications, we consider them as nearing SLA once they are within 2 days of breaching the SLA.

40 day SLA relates to application forms are prioritised and expect initial assessment to be completed and moved to verification within 40 days of being submitted. For these applications, we consider them as nearing SLA once they are within 5 days of breaching the SLA.

@Hassanmir92 Hassanmir92 self-assigned this Sep 16, 2025
@Hassanmir92 Hassanmir92 force-pushed the AQTS-1191-product-application-sla-breach-information-visible-to-managers branch 3 times, most recently from 853bcd9 to 1cd41c5 Compare September 18, 2025 13:18
@Hassanmir92 Hassanmir92 force-pushed the AQTS-1191-product-application-sla-breach-information-visible-to-managers branch from 1cd41c5 to 3136713 Compare September 19, 2025 10:18
@Hassanmir92 Hassanmir92 marked this pull request as ready for review September 19, 2025 10:21
@Hassanmir92 Hassanmir92 requested a review from a team as a code owner September 19, 2025 10:21
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lgtm

@Hassanmir92 Hassanmir92 merged commit b97df87 into main Sep 22, 2025
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@Hassanmir92 Hassanmir92 deleted the AQTS-1191-product-application-sla-breach-information-visible-to-managers branch September 22, 2025 12:36
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Review app for PR 2887 was deleted

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2 participants