[DASh 2025] Ticketing Systems topic for Security Overview #29778
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and adding product support markdown
DOCS-10841 - added new topic for bidirectional case management
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✅ Documentation Team ReviewThe documentation team has approved this pull request. Thank you for your contribution! |
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cswatt
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Jun 6, 2025
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sorry for this annoying review!
I think my main concerns were:
- Clarity on what the general topic of this page is vs. what the Preview feature is. Seems to me like this is about ticketing management for security, then narrows to this specific bidirectional syncing feature for Jira and Code Security, and the latter is what's in Preview.
- "Bidirectional case management integration with Jira" is a very long string to parse as one entity. I noticed a comment in your ticket that says the feature name is "Case Management and Jira Bidirectional Syncing", so I've made a few suggestions to refer to the feature as "bidirectional syncing with Jira"
- Setup steps have kind of an awkward format
- other smaller edits/suggestions
- Also note the preprod bits logo is visible in one of the screenshots!
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| ### Bidirectional case management facets | ||
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| There are several case management facets, including: |
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what entities are these facets attached to? the vulnerabilities, the case management projects, etc.?
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you mean their parent category? Triage.
incorporating some peer review suggestions Co-authored-by: cecilia saixue watt <cecilia.watt@datadoghq.com>
Co-authored-by: cecilia saixue watt <cecilia.watt@datadoghq.com>
cswatt
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Jun 9, 2025
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Doc ticket: DOCS-10841
Editing ticket: DOCS-11099
What does this PR do? What is the motivation?
Merge instructions
To be merged the day before DASH.