This document outlines the security policy for organizations implementing community engagement and support frameworks, strategies, and resources from the DevRel Foundation's Community Engagement & Support working group.

We take the security of community engagement practices and the protection of community member data seriously. If you discover a security vulnerability in any of our frameworks, templates, or implementation guidance, please follow these steps:

1. Do NOT create a public GitHub issue for security vulnerabilities
2. Include detailed information about the vulnerability:
   • Description of the issue
   • Potential impact on community members
   • Steps to reproduce (if applicable)
   • Suggested fix (if available)

If you encounter security issues while implementing these resources in your organization:

1. Follow your organization's internal security procedures
2. Contact your organization's security team for immediate guidance
3. Consider reaching out to the working group for best practice guidance (without sharing sensitive details)

• Personal Information: Always comply with relevant data protection regulations (GDPR, CCPA, etc.)
• Consent Management: Implement clear consent mechanisms for data collection
• Data Minimization: Only collect data necessary for community engagement purposes
• Secure Storage: Use encrypted storage for sensitive community member information

• Access Controls: Implement role-based access controls for community platforms
• Authentication: Use strong authentication methods (2FA, SSO)
• Regular Updates: Keep community platforms and tools updated
• Backup Procedures: Maintain secure backups of community data

• Private Channels: Ensure private discussions remain confidential
• Moderation Tools: Use appropriate moderation tools to prevent abuse
• Incident Response: Have procedures for handling security incidents
• Transparency: Be transparent about data usage and security practices

• Vendor Security: Assess security practices of third-party community platforms
• API Security: Secure any APIs used for community management
• Integration Security: Ensure secure integration with existing systems
• Monitoring: Implement security monitoring for community platforms

• Anonymous Options: Provide anonymous feedback options when appropriate
• Data Anonymization: Anonymize data when sharing insights
• Access Logs: Maintain logs of who accesses community data
• Retention Policies: Establish clear data retention policies

1. Immediate Response

   • Assess the scope and impact of the incident
   • Take immediate action to contain the issue
   • Notify relevant stakeholders

2. Investigation

   • Document the incident thoroughly
   • Identify root cause and contributing factors
   • Assess potential impact on community members

3. Communication

   • Communicate transparently with affected community members
   • Provide clear guidance on any required actions
   • Update the community on resolution progress

4. Recovery

   • Implement fixes and preventive measures
   • Restore normal operations
   • Conduct post-incident review

• Regular Training: Participate in security awareness training
• Best Practices: Stay updated on community security best practices
• Tool Knowledge: Understand security features of community platforms
• Incident Preparedness: Know how to respond to security incidents

• Privacy Settings: Educate members on privacy settings
• Safe Practices: Promote safe online practices
• Reporting: Encourage reporting of suspicious activity
• Awareness: Raise awareness of common security threats

• Data Protection Laws: Ensure compliance with applicable data protection regulations
• Industry Standards: Follow industry-specific security standards
• Audit Requirements: Maintain records for potential audits
• Legal Review: Have legal review of community engagement practices

• Security Policies: Document security policies and procedures
• Incident Reports: Maintain records of security incidents
• Compliance Reports: Generate compliance reports as required
• Training Records: Keep records of security training participation

• Working Group Security: security@dev-rel.org
• Emergency Contact: emergency@dev-rel.org
• General Inquiries: info@dev-rel.org

• Critical Issues: 24 hours
• High Priority: 3-5 business days
• Medium Priority: 1-2 weeks
• Low Priority: 1 month

This security policy will be updated as needed to reflect:

• Changes in security best practices
• New regulatory requirements
• Lessons learned from security incidents
• Updates to community engagement frameworks

Last Updated: [Date] Version: 1.0

Note: This template is provided by the DevRel Foundation's Community Engagement & Support working group. Organizations should customize this template to fit their specific security requirements, regulatory environment, and organizational policies.