App

Freshservice
https://api.freshservice.com/

Sources

• Ticket created
• Ticket updated
• Note added
• Request created or completed
• KB article created or updated
• Template created or updated

Actions

Fetch ticket details → /api/v2/tickets/{id}
Create or update ticket → /api/v2/tickets or /api/v2/tickets/{id}
Add note to ticket → /api/v2/tickets/{id}/notes
Fetch request → /api/v2/service_requests or /service_requests/{id}

List solution categories → /api/v2/solutions/categories
List articles in category → /api/v2/solutions/{category_id}/articles
Get KB article → /api/v2/solutions/articles/{id}
Create or update KB article → /api/v2/solutions/articles or /solutions/articles/{id}
Delete KB article → /api/v2/solutions/articles/{id}

List templates/macros → /api/v2/templates
Get or update template → /api/v2/templates/{id}