React In-App Suport Chat hanging

[RipaltaOriol]

I'm trying to implement react-support-engine for a support in-app chat use case and I followed the step in this video but the chat is hanging when the <ChatEngineWrapper> is generated. I've noticed this happens mostly in Chrome, haven't seen the issue when testing with Firefox. This is was it looks like when its hanging.

Is there any way to fix this? I've tried setting conditional rendering to chat.id and username.email as well as pass in those variables to the useEffect conditional re-rendering but nothing seems to work.

[apoha-pat]

I'm also getting this, seems like for me its down the Websocket connection failing?
not sure.