Merge pull request #27 from alphagov/claireashworth-patch-1

Update content on tech writing

Author: claireashworth

source/technical-writing/index.html.md.erb

@@ -3,4 +3,30 @@ title: Technical writing
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-# Technical writing
+# Technical writing
+
+Technical writers create guidance and documentation to help government technologists making technology decisions. They break down complex technical concepts into clear language. The technical documentation we produce describes how a product or service operates.
+
+## The ways we work
+
+Tech writers at GDS use Docs as code to write and manage content. By applying a software development approach to the accompanying documentation, we can maintain consistency and updates.
+
+You can read more about why we use this approach in [the blog post published on the Technology in Government blog](https://technology.blog.gov.uk/2017/08/25/why-we-use-a-docs-as-code-approach-for-technical-documentation/).
+
+We also:
+
+-   undertake research either with the User Researcher or, in a more simplistic way, independently to discover the need for the documentation and what users need   
+-   manage existing content to make sure it remains accurate and relevant for the users  
+-   use pair writing with the subject matter expert to form a mutual understanding of the work and how content can best support it 
+-   use interviewing techniques to discover more about the work and the content requirements  
+
+## How tech writers define their skills and work
+
+Based on conversations with the tech writer community we’ve found that tech writers:
+
+-   need to think about and understand concepts, topics and tools in the abstract
+-   need to be comfortable with not knowing, but thinking abstractly to create their own understanding
+-   happy to ask questions, sometimes repeatedly, until they feel the content is as clear as possible
+-   make a positive contribution to product design and understand design problems
+-   need clarity on who our users and stakeholders are for each piece of content
+-   need to understand and use a wide range of tools