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description: "Our new Platform Advisory service gives teams private, on-demand access to senior Cloud Posse engineers—perfect for de-risking migrations and supporting high-stakes platform decisions."
We’re excited to announce our new **Platform Advisory** service—now available to Cloud Posse customers. Private access to Cloud Posse engineers.
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</Intro>
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Many of our larger customers—especially in **fintech, health tech**—who operate in regulated industries have asked for a way to get **private, real-time access** to senior Cloud Posse engineers for their most critical projects.
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These teams often run into scenarios where:
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<FeatureList>
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-**Delays, mistakes, or failed migrations would cost big**
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- They need to **de-risk complex platform changes**
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- They want trusted guidance on **Cloud Posse architecture and components**—from the engineers who built it
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</FeatureList>
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**Platform Advisory** was designed specifically to address these needs.
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---
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## What is Platform Advisory?
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Platform Advisory gives your team:
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<FeatureList>
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-**Private Slack Connect** → direct access to Cloud Posse’s staff-to-principal-level engineers
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-**On-demand Zoom sessions** → architecture reviews, migration planning, compliance discussions, and more
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-**Same-day response (4-hour SLA)** → for high-impact requests
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-**10 hrs/month of Flexible Support included** → for bug fixes, upgrades, Atmos enhancements, new components, and integration work
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</FeatureList>
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It’s designed for teams running on **Cloud Posse’s reference architecture and open source components** who need priority access to expert guidance—especially when getting it wrong isn’t an option.
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---
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## Why we built this
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As more of our customers adopt Cloud Posse architecture for **mission-critical platforms**, they’ve asked for a way to engage more deeply—especially for projects where **de-risking migrations and accelerating delivery** matters.
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When the team is facing a complex migration, rolling out new environments, or making high-impact platform changes—**waiting days for answers isn’t good enough**.
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Platform Advisory gives them **priority access** to engineers who:
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<FeatureList>
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- Know Cloud Posse architecture inside and out
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- Understand their environments and goals
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- Can chart the best path forward quickly and safely
description: Learn how support works for Cloud Posse open source projects and where to get help.
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tags:
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- support
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- community
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---
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importIntrofrom'@site/src/components/Intro';
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Here are some quick answers to frequently asked questions. See also our [Troubleshooting](/resources/legacy/troubleshooting).
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<Intro>
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Cloud Posse is an **open source company**. Everything we develop is open source and free to use under permissive licenses, but **Support is not included**.
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</Intro>
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## How can we support you?
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:::tip
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If your team depends on our work, the best way to support Cloud Posse—and to ensure your team gets the help it needs—is by subscribing to one of our [premium support options](/support).
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:::
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By far, the hardest part of being an open-source company is surviving the financial reality that very few companies ever pay for open source. Any financial contribution you can make helps us continue operating as a business, and we've made this easy through GitHub sponsorships.
We have a [Slack community](https://cloudposse.com/slack) and a [GitHub Discussions forum](https://github.com/orgs/cloudposse/discussions) for questions and collaboration relating to our open source projects.
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##How do I request additional documentation?
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### Recommended etiquette:
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Please request documentation by opening a [GitHub Issue](https://github.com/cloudposse/docs/issues). Please provide as much detail as possible about what you would like to see documented and what related documents you discovered that were not helpful.
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-**Ask one question at a time** — split complex topics into separate posts.
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-**Keep it high-level and clear** — we prioritize general questions that help the broader community.
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-**Deeper technical or commercial-related questions** may be answered from time to time, **solely at our discretion**.
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## Are there paid support options?
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## Free Tier Support
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Yes, we offer [multiple support options](/support) to fit your needs and budget. We accept payment via [AWS IQ](https://cloudposse.com/awsiq), [AWS Marketplace](https://aws.amazon.com/marketplace/seller-profile?id=81c20b9c-5946-4909-8079-ff84dbb840ee), and [GitHub Sponsors](https://github.com/sponsors/cloudposse).
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**Free Tier Support does not include**support for:
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If you're benefiting from what we build here and your business depends on it, this is a great way to get both the help you need and to support our Open Source.
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-[Quickstart](/quickstart), [Jumpstart](/jumpstart), or other Commercial Reference Architectures
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-[Cloud Posse Components](/components)
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-[GitHub Actions and workflows](/github-actions)
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-**Deliverables from paid implementations or services**
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Our projects are open source and free to use — **but support is not included**.
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We occasionally answer complex or commercial-related questions here, but this is voluntary and unscheduled. If your team depends on our work, we strongly encourage you to [subscribe to premium support](https://cloudposse.com/support).
Copy file name to clipboardExpand all lines: docs/intro/intro.mdx
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```
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Before you jump into the Cloud Posse reference architecture, let’s review what makes it tick. Cloud Posse has been helping companies—from scrappy startups to massive enterprises—win big with Terraform. But here’s the kicker: we do things differently. Everything is based on Open Source that your team owns and operates. We're not another enterprise platform you _have_ to pay for (but [we do accept sponsorships](/community/support) and [offer support](/support)). We’re a part of a community that’s here to help you succeed.
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Before you jump into the Cloud Posse reference architecture, let’s review what makes it tick. Cloud Posse has helped companies—from scrappy startups to massive enterprises—win big with Terraform. But here’s the key: we do things differently. Everything is based on open source that your team owns and operates. We’re not another enterprise platform with hidden lock-in. If your team depends on our work, we offer [support](/support) to help you move faster and build with confidence.
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Our goal? To create a collaborative ecosystem where everyone, regardless of the company, can work together on infrastructure, so we stop reinventing the wheel.
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How do we make this magic happen? First, we built the industry's largest library of Terraform modules for AWS, Datadog, and Opsgenie. Then, we crafted reusable components to give you rock-solid ways to set up your infrastructure. Finally, we wrapped it all up in a neat framework using [Atmos](https://atmos.tools) that ties everything together, fully automated with GitHub Actions.
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How do we make this magic happen? First, we built the industry's largest library of Terraform modules for AWS, Datadog, and GitHub Actions. Then, we crafted reusable components to give you rock-solid ways to set up your infrastructure. Finally, we wrapped it all up in a neat framework using [Atmos](https://atmos.tools) that ties everything together, fully automated with GitHub Actions.
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There are two easy ways to get started. You can dive right in with our Quickstart documentation if you're a hands-on learner. Alternatively, if you prefer Cloud Posse to do it for you, try our Jumpstart. Pick what works best for you! Plus, we provide [multiple support options](/support) if you get stuck.
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</Intro>
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All of the documentation on this site corresponds to our AWS Reference Architecture.
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All of the documentation on this site corresponds to our [AWS Reference Architecture](https://cloudposse.com/services).
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We give away all the tools for free—[Terraform modules](https://github.com/cloudposse), [components](https://github.com/cloudposse-terraform-components), [Atmos](https://atmos.tools), and TONS more. But the system that ties it all together? That’s what we sell. Our reference architecture funds the Open Source that powers your business.
<SecondaryCTAto="/quickstart">Read the Quickstart Docs</SecondaryCTA>
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</div>
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Your GitHub Sponsorship goes a long way towards making sustainable Open Source possible!
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If you’re using what we build and it’s making you money, investing in the system isn’t just getting the help you need—it’s making sure this ecosystem thrives.
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### Unable to use GitHub Sponsors?
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Every investment in Cloud Posse—whether through QuickStart, JumpStart, or Support—helps us keep building, maintaining, and improving the open source ecosystem for everyone.
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Try [AWS IQ](https://cloudposse.com/awsiq) or [AWS Marketplace](https://aws.amazon.com/marketplace/pp/prodview-giy2txouane54) instead. Just initiate a request and we'll be in touch or [contact us](https://cloudposse.com/meet) to discuss other options.
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When you invest in Cloud Posse, you’re not just helping your team—you’re strengthening the ecosystem your business depends on.
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### Just need a little help?
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<TabItemvalue="jumpstart"label="Jumpstart">
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<Intro>
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Our [Jumpstart accelerator](https://cloudposse.com) provides an end-to-end implementation by Cloud Posse of this reference architecture in your AWS organization, customized to your needs, with a guaranteed outcome, fixed price, predictable timeline, and a money-back guarantee.
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Our [Jumpstart accelerator](https://cloudposse.com/services) provides an end-to-end implementation by Cloud Posse of this reference architecture in your AWS organization, customized to your needs, with a guaranteed outcome, fixed price, predictable timeline, and a money-back guarantee.
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</Intro>
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<ActionCardtitle="Get a Jumpstart with Cloud Posse">
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If you need assistance, our Jumpstart service provides an end-to-end implementation in your AWS organization. We swiftly implement the reference architecture, tailored to your design decisions, with a guaranteed outcome, fixed price, timeline, and a hassle-free money-back guarantee.
Essential Support is designed for self-sufficient teams that thrive with expert guidance but don’t require direct, hands-on engagement from Cloud Posse. Unlike our [free community support](/community)—where responses are best-effort—Essential Support guarantees priority responses in GitHub Discussions and gives you exclusive access to private customer workshops, so you always have a direct line to Cloud Posse’s expertise.
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Essential Support provides **priority asynchronous support**for self-sufficient teams building on Cloud Posse’s reference architecture and open source components. It includes prioritized responses in GitHub Discussions and access to twice-weekly shared customer workshops, where teams can get help with questions about Cloud Posse architecture, components, and implementation patterns.
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</Intro>
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## What's Included?
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Get expert responses and leverage our knowledge base for self-service troubleshooting.
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</FeatureList>
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:::tip
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Need **hands-on** support or direct engineering time? Check out our [**Flexible Support**](/support/flexible) and [**Priority Support**](/support/priority) plans for dedicated, one-on-one assistance—so you can stay focused while we handle the heavy lifting..
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:::tip Need hands-on help or engineering time?
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For **scheduled engineering work**—bug fixes, upgrades, Atmos enhancements, new components, and integration work—check out our [**Flexible Support**](/support/flexible).
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If you're facing a **high-stakes deadline** or need **private access** to senior engineers to move fast, consider [**Platform Advisory**](/support/platform-advisory).
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:::
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## How it Works
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- Discuss edge cases that are hard to explain in text
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</FeatureList>
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While these workshops are **invite-only and exclusive to customers**, please note that they are not strictly confidential. If your question involves sensitive or proprietary details, we recommend using our[**Flexible Support**](/support/flexible)or [**Priority Support**](/support/priority) options instead.
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While these workshops are **invite-only and exclusive to customers**, they are not strictly confidential. If you need to discuss **sensitive or proprietary topics**, we recommend using [**Platform Advisory**](/support/platform-advisory) for private access to Cloud Posse engineers, or [**Flexible Support**](/support/flexible) for hands-on development work.
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<Notetitle="Pro Tip">By coming prepared to the Customer Workshops, we can dedicate more time to answering your questions and diving into hands-on exercises, making the most of our time together!</Note>
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<ActionCardtitle="Need Help? Get It Now.">
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Hit a snag? You don’t have to figure it out alone. Cloud Posse has your back—get priority responses in GitHub Discussions and join a live customer workshop to keep moving forward.
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