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9 changes: 9 additions & 0 deletions crowdsec-docs/sidebarsUnversioned.js
Original file line number Diff line number Diff line change
Expand Up @@ -183,6 +183,15 @@ module.exports = {
},
items: ["console/decisions/decisions_management"],
},
{
type: "category",
label: "Enterprise support",
link:{
type: "doc",
id: "console/enterprise_support",
},
items: []
},
{
type: "link",
label: "Service API",
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40 changes: 40 additions & 0 deletions crowdsec-docs/unversioned/console/enterprise_support.mdx
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---
id: enterprise_support
title: Enterprise Support
---

# Enterprise Support

> 🌟 Premium feature

The CrowdSec Console now offers **Enterprise Support** for users on qualifying plans. This feature allows enterprise users to connect directly with our support team via a built-in chat within the CrowdSec Console.

There are two service level agreements (SLA) for chat support:

- **Standard Support**: Included in the standard enterprise package.
- **Premium Support**: Available as an upgrade for faster response times and prioritized support. [Learn more about Premium Support and pricing](https://www.crowdsec.net/pricing).

## Accessing Chat Support

To access chat support, follow these steps:

1. Log in to the CrowdSec Console.
2. Make sure you selected your enterprise grade organization in the organization switcher on the top left corner of the interface.
3. Locate the chat icon at the **bottom-right corner** of the interface.

![Chat Icon](/img/console/enterprise_support/chat_icon.png)

4. Click the chat icon to open the support chat window.

![Chat ](/img/console/enterprise_support/chat.png)

## Using Chat Support

Once the chat window is open, you can:

- **Send a message**: Type your message and hit Enter to contact the support team.
- **Track responses**: You'll receive real-time responses from CrowdSec support based on your SLA level.
- **Attach files**: If necessary, you can attach files to help troubleshoot issues faster.
- **Keep history**: The chat history is saved for future reference.

> **Note**: Response times vary based on the SLA level. For more details, check the [pricing page](https://www.crowdsec.net/pricing).
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