The code and design instructions for an AI-powered chatbot intended for customer service on e-commerce platforms are available in this repository. Common client enquiries including greetings, order status checks, and refund procedures can be handled by the chatbot. Features:
- Pre-trained Intent Classifier
- Flask-based API
- Customizable Intents Tech Stack- Python, TensorFlow, Flask, NLTK
A dataset of intents—a collection of different patterns, or questions, and the answers to them—is used to train the chatbot. Upon receiving a question from a user, the bot determines the most suitable intent and provides one of the pre-programmed responses for that intent.