Troubleshooting and Common Errors

Troubleshooting and Common Errors

Most issues come down to permissions, paths, or reverse-proxy settings. Start with the quick checks below before diving deeper.

Quick triage

1. Check the error log (see the Logs and Diagnostics page).
2. Confirm the data directories exist and are writable:
   • /var/www/uploads
   • /var/www/users
   • /var/www/metadata
3. Confirm your web server DocumentRoot points to public/.
4. If you are behind a proxy or subpath, set FR_PUBLISHED_URL and FR_BASE_PATH (or send X-Forwarded-Prefix).

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Common issues

"Failed to write users file" / permission denied

• Ensure /var/www/users is writable by the web server user.
• If you installed outside /var/www, update paths in config/config.php.
• Check open_basedir includes /var/www and /tmp.

Files copied into uploads do not appear

• Run a metadata rebuild:
  • Docker: docker exec -it <container> php /var/www/scripts/scan_uploads.php
  • Manual: php /var/www/scripts/scan_uploads.php
• Or set SCAN_ON_START=true and restart once.

Uploads fail (413, 500, or timeouts)

• Verify TOTAL_UPLOAD_SIZE and PHP upload limits.
• Reverse proxies also cap size (for example: Nginx client_max_body_size, Traefik maxRequestBodyBytes).
• WebDAV uploads are also limited by FR_WEBDAV_MAX_UPLOAD_BYTES.

Login loop or "session not established"

• Clear cookies and confirm SECURE=true when behind HTTPS.
• Docker uses /var/www/sessions (created at startup).
• Manual installs must ensure session.save_path is writable by the web server user.

WebDAV 401/403

• Enable WebDAV in the Admin Panel.
• Confirm the user has View + Upload/Edit/Delete as needed (ACLs apply).
• Use the full endpoint: https://your-host/webdav.php/

Share links wrong or 404

• Set FR_PUBLISHED_URL to the external URL.
• For subpaths, set FR_BASE_PATH or send X-Forwarded-Prefix.

ONLYOFFICE not loading

• Confirm the Document Server origin is reachable from the browser.
• Add the CSP header from the ONLYOFFICE page.
• See the ONLYOFFICE wiki for exact settings.

Features disabled unexpectedly

• Encrypted-at-rest folders disable WebDAV, sharing, ZIP operations, and ONLYOFFICE.
• Admin options can be locked when an environment variable is set.

Performance feels slow on huge trees

• Avoid mounting the root of a massive share; use a dedicated subfolder.
• See the Performance Tuning page for caching and UI settings.

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Still stuck?

Gather logs and details (version, install method, proxy) and open an issue or discussion.