Research Output ‐ Summary Table

311 Data - Research Output Overview

This is a summary of the research done on the 311 data project. As older studies have less documentation, we have only been able to include what's currently available. Please note that Research plan numbers 7-9 are not in use.

Research Project	Summary	Timeline & Status	Links	Participant Type
RP017: Moderated Demo for Data Science	Explore how data scientists specifically might make use of the 311-data tool (after seeing the most recent iteration of our tool). Identify unimplemented features they might get use out of.	June 2024 - ?. Demo completed June 2024, analysis de-prioritized until product launch.	plan	HfLA data team
RP016: Unmoderated Usability Testing	Observe users interactions with the tool based on a set of usability tasks	Apr 2023-?. On hold	plan	HfLA
RP015: Moderated Usability Testing v1.2	Test the usability of 311data.org website iteration to examine whether the issues identified in RP013 were fixed.	May-Aug 2024. Complete.	plan, insights presentation	HfLA
RP014: User Interviews with Neighborhood Council Members	Understand what Neighborhood Council (NC) members would find useful about a tool that visualizes 311-data user requests. Understand what value NC members might get from an online 311 data tool for more generally.	Oct 2023 - Aug 2025. Complete.	plan, interview notes, affinity map, findings presentation	NC
RP013: Moderated usability test (bug testing)	Identify key usability pain points before 311data.org launch.	Oct 2023-Jan 2024. Complete.	plan, insights presentation, action steps	HfLA
RP012: Competitive Analysis	Compare 311data.org with similar public data dashboards for iteration insights.	April-June 2023. Complete.	Presentation	-
RP011: Team survey: what to test?	Learn what the team would like to learn about the 311data app through user testing.	Feb-Mar 2023. Complete.	Survey responses	HfLA
RP010: Alpha testing	Uncover usability problems in the 311-data tool	Jan-Feb 2023. Complete.	data, insights presentation	HfLA
RP006: Heatmap testing	Review of 17 sessions using hotjar (eliminating internal users).	August 2020	Session analysis	public
RP005: Beta testing	Identify navigation and usability issues based on 2 user tasks and a post-questionnaire.	August 2020	test script, session summaries	NC
RP004: Meeting with Neighborhood Councils	Preview the Alpha tool with NC participants and gather feedback around helpful features, partnership opportunities and next steps.	April 2020	session summary, survey responses	NC
RP003: Alpha testing	Uncover usability problems in the 311-data tool	March 2020	interview script, session summaries	NC
RP002: NC workshop	Stakeholder update and workshop	October 2019	meeting presentation, meeting notes	NC
RP001: NC initial survey	Gauge level of awareness of the 311 service	July 2019	Survey responses	NC

Participant types

• Emp = EmpowerLA stakeholders
• NC = Neighborhood Council stakeholders
• HfLA = Hack for LA volunteers
• public = testing done while the 311 data site was live