[Bug]: PMP Sometimes Crashes and Won't Open #3
Description
What’s the issue in a sentence?
Periodically, I've experienced the media player get to a state where it crashes and i have to hard remove + reinstall to get past it. I have done some digging, and it seems to relate to attempting to write too much data to the app's plist.
What device or platform are you using?
Apple TV
If you chose “Other” or “Smart TV”, tell us more
No response
How often does the bug happen?
Sometimes (intermittent)
What kind of media were you using?
None (UI/Navigation issue)
What did you do right before the issue?
I can't remember what triggers this -- i'll have to try and keep a log if possible. However, since I can't pull actual logs at this point, it's really tough.
Right before the issue -- trying to open the app.
What did you expect to happen?
The app to continue past the loading screen and become interactive.
And what actually happened?
The app hard crashes.
Plex version(s)
Player: 2025.16.0 (1068)
Are you using hardware acceleration?
None
Anything else we should know?
Here's a snippet from console:
CFPrefsPlistSource<0x30206d500> (
Domain: tv.plex.rn.app,
User: kCFPreferencesCurrentUser,
ByHost: No,
Container: (null),
Contents Need Refresh: Yes):
Attempting to store >= 1048576 bytes of data in CFPreferences/NSUserDefaults on
this platform is invalid. This is a bug in Plex-tvOS or a library it uses.
and:
Description of keys being set:
c{32}r: dictionary value, count: 3, total nested objects: 1181, approximate encoded size: 23457
Description of keys already present:
c{55}e: dictionary value, count: 3, total nested objects: 54606, approximate encoded size: 888901
c{32}r: dictionary value, count: 3, total nested objects: 1181, approximate encoded size: 23457
a{5}t: dictionary value, count: 2, total nested objects: 479, approximate encoded size: 7253
f{16}s: dictionary value, count: 2, total nested objects: 90, approximate encoded size: 1067
f{14}t: dictionary value, count: 2, total nested objects: 20, approximate encoded size: 534
c{63}r: dictionary value, count: 3, total nested objects: 33, approximate encoded size: 466
e{9}t: dictionary value, count: 2, total nested objects: 52, approximate encoded size: 440
c{60}r: dictionary value, count: 3, total nested objects: 18, approximate encoded size: 286
c{60}r: dictionary value, count: 3, total nested objects: 18, approximate encoded size: 286
c{81}r: dictionary value, count: 3, total nested objects: 18, approximate encoded size: 280
...
Total keys: 39 - Average approximate value size: 23772 bytes