19.3.0

Release Date: 24-10-2025

🚀 Enhancements

• Added support for transcribing messages using your voice. To enable this feature, add the following to your Info.plist:

<key>NSMicrophoneUsageDescription</key>
<string>YOUR DESCRIPTION HERE</string>

🐛 Bug Fixes

• Fixed an issue where composer buttons and help center articles could render incorrectly on Liquid Glass.
• Adjusted how translations are bundled resolving an edge case where they could fail to load correctly.

19.2.1

Release Date: 24-09-2025

🐛 Bug Fixes

• Fixed device token registration for JWT-based identity verification. Previously, when identity verification was enabled with JWT tokens, device token registration would fail with error 4003. The SDK now properly supports both HMAC and JWT tokens for device token registration.

19.2.0

Release Date: 15-09-2025

🚀 Enhancements

• Added support for iOS 26 and Liquid Glass.
• Resolved a hang that could occur on startup related to crash report tooling.
• Added a completion handler to the setDeviceToken API. The old API will be removed in a future major release.

Intercom.setDeviceToken("DEVICE_TOKEN") { result in
  switch result {
    case .success:
    ...
    case let .failure(error):
    ...
  }
}

19.1.2

Release Date: 18-08-2025

🚀 Enhancements

• UI Improvements for events in conversations.

19.1.1

Release Date: 08-08-2025

🚀 Enhancements

• Typing indicators are now shown in the Messages screen.

19.1.0

Release Date: 14-07-2025

🚀 Enhancements

• You can now present specific Tickets with the presentContent method.
• Tweaked dark mode colors to be more harmonious.

19.0.1

Release Date: 03-07-2025

🐛 Bug Fixes

• Fixes a bug that could cause a crash when trying to resend a failed media message.
• Fixes a bug that could cause a crash during complex gradient background processing.

19.0.0

Release Date: 26-06-2025

🚀 Enhancements

• Added support for Dark Mode. This feature is currently in beta, and will be enabled for all customers in a future release.

18.8.1

Release Date: 11-06-2025

🐛 Bug Fixes

• Fixes a bug where articles could render in the incorrect interface style.

18.8.0

Release Date: 03-06-2025

📱 New Feature: Conversational Fin

We’re making conversations more natural and reducing the need for escalations.

• More human, less rigid: We’ve removed quick reply buttons so Fin can respond fluidly—no decision trees, just natural conversation.

• Sources, now inline: Fin now includes source links directly in replies, so customers can verify info at a glance.