Business Leader | Expanding into AWS Cloud Architecture | Customer Success & Operational Excellence
"Business leader applying proven customer obsession and operational excellence to cloud architecture solutions that deliver measurable business outcomes."
Business leader expanding into cloud architecture by applying proven track record of customer success, operational excellence, and cost optimization. Founded and scaled MSP to 30+ clients with 100% retention through business-focused approach to technical implementations.
Combining established business expertise with AWS certified competence and systematic problem-solving methodology (Launch School engineering foundation) to deliver cloud solutions that achieve both technical functionality and measurable business outcomes. Specializing in customer success, cost optimization, and operational reliability.
🎯 Strategic Cloud Architecture Expansion
- ☁️ AWS Solutions Architect certification with business-focused implementation approach
- 🤖 Advanced AWS specializations aligned with customer success and cost optimization
- 📊 Business-value portfolio projects demonstrating ROI and operational excellence
- 🔒 Security and compliance expertise for enterprise environments
- 💻 Systematic expansion of business expertise into cloud architecture solutions
- 💼 MSP Leadership: Founded and scaled managed services practice with 100% client retention across 30+ demanding business clients
- ☁️ Operational Excellence: 20+ years managing technical operations, service delivery, and customer success
- 🎯 P&L Management: Full business responsibility with consistent profitability and cost optimization expertise
- 📊 Customer Success: Achieved measurable service level agreements and exceptional stakeholder management
- 🏢 Executive Communication: Seminary training providing advanced presentation and relationship management capabilities
Cloud & Infrastructure:
- AWS Services: EC2, S3, VPC, Lambda, RDS, CloudFormation, Cost Explorer
- Cost Optimization: Resource rightsizing, Reserved Instances, cost monitoring and alerts
- Infrastructure as Code: Terraform, CloudFormation for repeatable deployments
- Security: IAM, Security Groups, encryption, compliance frameworks
- Monitoring: CloudWatch, logging, alerting, performance optimization
Development & Automation:
- Programming: Python, Ruby, SQL, Bash scripting for automation
- Databases: PostgreSQL, MySQL, database design and optimization
- Containerization: Docker, basic Kubernetes understanding
- Version Control: Git, GitHub workflows, collaborative development
- Testing: Automated testing frameworks, quality assurance practices
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Multi-Cloud Cost Dashboard
- Real-time cost tracking and monitoring across AWS services
- Automated anomaly detection and budget alerts
- Python/Flask backend with React frontend
- Focus: Infrastructure cost visibility and optimization
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Security Automation Platform
- Automated compliance scanning and remediation workflows
- Integration with AWS Security Hub and CloudTrail
- Lambda-based event-driven architecture
- Focus: Security compliance and operational efficiency
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Serverless CI/CD Pipeline
- Complete deployment automation with GitHub Actions
- Blue-green deployments with automatic rollback
- Infrastructure as Code with Terraform
- Focus: Development workflow optimization and reliability
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Infrastructure Monitoring Solution
- Custom CloudWatch metrics and Grafana dashboards
- Predictive scaling based on application metrics
- Cost optimization recommendations engine
- Focus: Operational excellence and cost efficiency
- Built production-ready cloud infrastructure projects
- Implemented cost optimization strategies reducing waste
- Automated security compliance workflows
- Demonstrated practical application of cloud engineering principles
1999-2020: Pastoral Leadership
20+ years organizational leadership, team management, and public communication experience
2020-2023: MSP Founder & Operator
Built and operated managed services provider serving enterprise infrastructure needs
2023-2024: Technical Foundation
Completed intensive programming education (Ruby, Python, SQL, databases, OOP)
2024-Present: Cloud Engineering Track
Building cloud engineering expertise through Elite 4-Certification strategy and practical projects
Business-Minded Technical Approach
- Not just following tutorials - building production-ready solutions with business impact
- Understand infrastructure costs and optimization from MSP operational experience
- Focus on practical cloud engineering skills that solve real business problems
Leadership Experience Applied to Technology
- 20+ years of leadership translates to strong communication and project management
- Entrepreneurial background provides understanding of business requirements and ROI
- Ability to work independently and manage complex technical projects
Systematic Skill Development
- Elite 4-Certification strategy creates rare and valuable credential combination
- Consistent daily practice through hands-on projects and automation scripts
- Documentation and professional presentation of technical work
- 🌐 Portfolio: joshuamichaelhall.com
- 💼 LinkedIn: Joshua Michael Hall
- 🐙 GitHub: joshuamichaelhall
- 📧 Email: cloud@joshuamichaelhall.com
- 📍 Location: Arkansas (100% Remote)
Seeking associate-level cloud roles where business leadership background provides competitive advantage and positions for rapid advancement to senior positions. Targeting customer success, technical account management, and operations excellence roles.
Target Role Categories:
- Customer Success Associate - Cloud Division with competitive compensation
- Technical Account Associate with customer-facing responsibilities
- Cloud Operations Associate emphasizing operational excellence
- Junior Solutions positions with business stakeholder interaction
Target Companies: Fortune 500 companies (Southwest Airlines, Capital One, American Airlines), high-growth technology firms, AWS partner organizations, and enterprise consulting firms valuing business experience with technical competence.
Advancement Positioning: 18-24 month progression to senior roles through demonstrated business leadership excellence and advanced AWS expertise.
"Business leader applying proven customer obsession, operational excellence, and cost optimization expertise to cloud architecture solutions that deliver both technical functionality and measurable business outcomes."