Shiping Origin As Afghanistan Does Not Work for DHL Module

[reshadzazai]

Summary of the issue: I have set the shipping origin country as Afghanistan in the Stores->Settings->Configuration->Sales->Shipping Settings->Origin, but the checkout shows "This shipping method is currently unavailable. If you would like to ship using this shipping method, please contact us.

Preconditions (*)

1. Fresh Installation of Magento ver. 2.4.1 (2.4-develop)

Steps to reproduce (*)

Set Shipping Origin as follow:

1. Country: Afghanistan
2. Region/State: Kabul
3. ZIP/Postal Code: 1007
4. City: Kabul
5. Street Address: Old Taimani, Street no 3

Expected result (*)

The DHL module is configured and the products have a weight assigned, I should get DHL shipping methods on the checkout page, the reason that the DHL module is configured correctly is that if I just change the shipping origin to the US everything works fine and I get DHL shipping Methods in the checkout page.
I have also contacted DHL and they said: The API credentials work globally.

Note: the shipping.log file under /var/log/ also shows that methods and rates are returned for Afghanistan as shipping origin, it is just that they are not shown on the frontend in the checkout page.

Actual result (*)

I get a message that: This shipping method is currently unavailable. If you would like to ship using this shipping method, please contact us.

[m2-assistant]

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[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
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[engcom-Bravo]

Hello @reshadzazai

Thank you for your report.

When creating your DHL account, (getting Access ID, Password, Account Number, etc.), what country did you specify?
We are asking because if you change the shipping origin to the US and everything works fine, seems like the Account has been created for the US.
DHL Shipping method will not work in Magento if the credentials are set for US, for example, and the Country of origin is in Asia or in Europe for example.

Thank you in advance

[reshadzazai]

Hi,
The DHL's XML Service account has been created with providing the US details, but those details are for the account creation purpose as I have received a reply from DHL's XML Services official email address (xmlrequests@dhl.com) saying that "The API credentials work globally".
I could not disagree with this as they have sent me the second email saying that :
"I just tested the AF to IN scenario through our web service directly using your credentials, account number, and the exact shipper/receiver info. A rate was returned as expected therefore the issue is internal to the software being used and the data that is being sent. You will need to contact the vendor for further support",
and looking at the shipping.log file which actually shows the returned rates and methods.

Note: My current production instance uses Magento 2.3.6 and in this instance no matter I provide the US or AF as origin I don't get the rates and methods at the checkout page but at the shipping.log file, and with the fresh installation of Magento 2.4.1 for test purpose I could get rates and methods for the US as origin but still not for AF as the origin.

[engcom-Bravo]

Hello @reshadzazai

Sorry for the delay.

We have done some investigation on the issue. Yes, if the DHL account has been created for the US, then another country can be set in the Shipping origin
We have rechecked with DHL account for US, and setting Afganistan in Stores - Configuration - Sales - Shipping Settings - Origin

The DHL rates appeared on the Storefront when a valid shipping address has been provided (City, State/Province, Zip Code)

Also tried to enter a valid address in India, DHL rates appeared.

I assume that the core of the issue is in the Currency. Which Base and Default currencies are set in Stores - Configuration - General - Currency Options?

[reshadzazai]

Hello @engcom-Bravo
Thanks for taking the time to work on the issue, below are my configurations.
Note: I have 3 websites in a single Magento 2.3.6 instance:

1. US
2. Afghanistan
3. Australia

The Scope for the Price attribute has been set to the Website level in the Stores-->Settings--> Configuration--> Catalog--> Price--> Catalog Price Scope: Website

• Currency Configuration at the Default Scope :

• Currency Configuration at the US Scope :

• Currency Configuration at the Australia Scope :

• Currency Configuration at the Afghanistan Scope :

I will be using the DHL Shipping Method for the US and Australia Websites and the Shipping Origin for both of these websites is Afghanistan, Kabul, 1007, Old Taimani.

[engcom-Bravo]

Hello @reshadzazai

Thank you for the detailed description. It's really helpful.
Can you please also share the shipping.log from var/logs

That would also be extremely helpful.
Thank you in advance.

[reshadzazai]

Hi @engcom-Bravo
Here are the contents of the var/log/shipping.log file

[2021-02-26 13:21:07] main.DEBUG: array (
  'request' => '<?xml version="1.0" encoding="UTF-8"?>
<req:DCTRequest xmlns:req="http://www.dhl.com" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" schemaVersion="2.0" xsi:schemaLocation="http://www.dhl.com DCT-req_global-2.0.xsd"><GetQuote xmlns=""><Request><ServiceHeader><MessageTime>2021-02-26T13:21:05+00:00</MessageTime><MessageReference>MAGE_QUOT_6038f5c1746d3814702369</MessageReference><SiteID>****</SiteID><Password>****</Password></ServiceHeader><MetaData><SoftwareName>Magento</SoftwareName><SoftwareVersion>2.3.6</SoftwareVersion></MetaData></Request><From><CountryCode>AF</CountryCode><Postalcode>1007</Postalcode><City>Kabul</City></From><BkgDetails><PaymentCountryCode>AF</PaymentCountryCode><Date>2021-02-26</Date><ReadyTime>PT0H00M</ReadyTime><DimensionUnit>CM</DimensionUnit><WeightUnit>KG</WeightUnit><Pieces xmlns=""><Piece xmlns=""><PieceID>1</PieceID><Weight>2.268</Weight></Piece></Pieces><PaymentAccountNumber>966852567</PaymentAccountNumber><IsDutiable>Y</IsDutiable></BkgDetails><To><CountryCode>US</CountryCode><Postalcode>90017</Postalcode><City/></To><Dutiable><DeclaredCurrency>USD</DeclaredCurrency><DeclaredValue>699.00</DeclaredValue></Dutiable></GetQuote></req:DCTRequest>
',
  'response' => '<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<res:DCTResponse xmlns:res="http://www.dhl.com" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.dhl.com DCT-Response.xsd">
    <GetQuoteResponse>
        <Response>
            <ServiceHeader>
                <MessageTime>2021-02-26T13:21:06.834+00:00</MessageTime>
                <MessageReference>MAGE_QUOT_6038f5c1746d3814702369</MessageReference>
                <SiteID>****</SiteID>
            </ServiceHeader>
        </Response>
        <BkgDetails>
            <QtdShp>
                <OriginServiceArea>
                    <FacilityCode>ACO</FacilityCode>
                    <ServiceAreaCode>KBL</ServiceAreaCode>
                </OriginServiceArea>
                <DestinationServiceArea>
                    <FacilityCode>LB0</FacilityCode>
                    <ServiceAreaCode>ELA</ServiceAreaCode>
                </DestinationServiceArea>
                <GlobalProductCode>P</GlobalProductCode>
                <LocalProductCode>P</LocalProductCode>
                <ProductShortName>EXPRESS WORLDWIDE</ProductShortName>
                <LocalProductName>EXPRESS WORLDWIDE NONDOC</LocalProductName>
                <NetworkTypeCode>TD</NetworkTypeCode>
                <POfferedCustAgreement>N</POfferedCustAgreement>
                <TransInd>Y</TransInd>
                <PickupDate>2021-02-26</PickupDate>
                <PickupCutoffTime>PT11H</PickupCutoffTime>
                <BookingTime>PT10H</BookingTime>
                <ExchangeRate>0.000</ExchangeRate>
                <WeightCharge>0</WeightCharge>
                <WeightChargeTax>0.000</WeightChargeTax>
                <TotalTransitDays>7</TotalTransitDays>
                <PickupPostalLocAddDays>0</PickupPostalLocAddDays>
                <DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays>
                <PickupNonDHLCourierCode> </PickupNonDHLCourierCode>
                <DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode>
                <DeliveryDate>
                    <DeliveryType>QDDC</DeliveryType>
                    <DlvyDateTime>2021-03-05 11:59:00</DlvyDateTime>
                    <DeliveryDateTimeOffset>+00:00</DeliveryDateTimeOffset>
                </DeliveryDate>
                <DeliveryTime>PT23H59M</DeliveryTime>
                <DimensionalWeight>0.000</DimensionalWeight>
                <WeightUnit>LB</WeightUnit>
                <PickupDayOfWeekNum>5</PickupDayOfWeekNum>
                <DestinationDayOfWeekNum>5</DestinationDayOfWeekNum>
                <QuotedWeight>5.000</QuotedWeight>
                <QuotedWeightUOM>LB</QuotedWeightUOM>
                <PricingDate>2021-02-26</PricingDate>
                <ShippingCharge>0.000</ShippingCharge>
                <TotalTaxAmount>0.000</TotalTaxAmount>
                <QtdSInAdCur>
                    <CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <QtdSInAdCur>
                    <CurrencyCode>EUR</CurrencyCode>
                    <CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <QtdSInAdCur>
                    <CurrencyCode>EUR</CurrencyCode>
                    <CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <PickupWindowEarliestTime>00:00:00</PickupWindowEarliestTime>
                <PickupWindowLatestTime>11:00:00</PickupWindowLatestTime>
                <BookingCutoffOffset>PT1H</BookingCutoffOffset>
            </QtdShp>
            <QtdShp>
                <OriginServiceArea>
                    <FacilityCode>ACO</FacilityCode>
                    <ServiceAreaCode>KBL</ServiceAreaCode>
                </OriginServiceArea>
                <DestinationServiceArea>
                    <FacilityCode>LB0</FacilityCode>
                    <ServiceAreaCode>ELA</ServiceAreaCode>
                </DestinationServiceArea>
                <GlobalProductCode>8</GlobalProductCode>
                <LocalProductCode>8</LocalProductCode>
                <ProductShortName>EXPRESS EASY</ProductShortName>
                <LocalProductName>EXPRESS EASY NONDOC</LocalProductName>
                <NetworkTypeCode>TD</NetworkTypeCode>
                <POfferedCustAgreement>Y</POfferedCustAgreement>
                <TransInd>N</TransInd>
                <PickupDate>2021-02-26</PickupDate>
                <PickupCutoffTime>PT11H</PickupCutoffTime>
                <BookingTime>PT10H</BookingTime>
                <ExchangeRate>0.000</ExchangeRate>
                <WeightCharge>0</WeightCharge>
                <WeightChargeTax>0.000</WeightChargeTax>
                <TotalTransitDays>7</TotalTransitDays>
                <PickupPostalLocAddDays>0</PickupPostalLocAddDays>
                <DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays>
                <PickupNonDHLCourierCode> </PickupNonDHLCourierCode>
                <DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode>
                <DeliveryDate>
                    <DeliveryType>QDDC</DeliveryType>
                    <DlvyDateTime>2021-03-05 11:59:00</DlvyDateTime>
                    <DeliveryDateTimeOffset>+00:00</DeliveryDateTimeOffset>
                </DeliveryDate>
                <DeliveryTime>PT23H59M</DeliveryTime>
                <DimensionalWeight>0.000</DimensionalWeight>
                <WeightUnit>LB</WeightUnit>
                <PickupDayOfWeekNum>5</PickupDayOfWeekNum>
                <DestinationDayOfWeekNum>5</DestinationDayOfWeekNum>
                <QuotedWeight>5.000</QuotedWeight>
                <QuotedWeightUOM>LB</QuotedWeightUOM>
                <PricingDate>2021-02-26</PricingDate>
                <ShippingCharge>0.000</ShippingCharge>
                <TotalTaxAmount>0.000</TotalTaxAmount>
                <QtdSInAdCur>
                    <CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <QtdSInAdCur>
                    <CurrencyCode>EUR</CurrencyCode>
                    <CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <QtdSInAdCur>
                    <CurrencyCode>EUR</CurrencyCode>
                    <CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <PickupWindowEarliestTime>00:00:00</PickupWindowEarliestTime>
                <PickupWindowLatestTime>11:00:00</PickupWindowLatestTime>
                <BookingCutoffOffset>PT1H</BookingCutoffOffset>
            </QtdShp>
        </BkgDetails>
        <Srvs>
            <Srv>
                <GlobalProductCode>P</GlobalProductCode>
                <MrkSrv>
                    <LocalProductCode>P</LocalProductCode>
                    <ProductShortName>EXPRESS WORLDWIDE</ProductShortName>
                    <LocalProductName>EXPRESS WORLDWIDE NONDOC</LocalProductName>
                    <ProductDesc>EXPRESS WORLDWIDE NONDOC</ProductDesc>
                    <NetworkTypeCode>TD</NetworkTypeCode>
                    <POfferedCustAgreement>N</POfferedCustAgreement>
                    <TransInd>Y</TransInd>
                    <LocalProductCtryCd>AF</LocalProductCtryCd>
                    <GlobalServiceType>P</GlobalServiceType>
                    <LocalServiceName>EXPRESS WORLDWIDE NONDOC</LocalServiceName>
                </MrkSrv>
            </Srv>
            <Srv>
                <GlobalProductCode>8</GlobalProductCode>
                <MrkSrv>
                    <LocalProductCode>8</LocalProductCode>
                    <ProductShortName>EXPRESS EASY</ProductShortName>
                    <LocalProductName>EXPRESS EASY NONDOC</LocalProductName>
                    <ProductDesc>EXPRESS EASY NONDOC</ProductDesc>
                    <NetworkTypeCode>TD</NetworkTypeCode>
                    <POfferedCustAgreement>Y</POfferedCustAgreement>
                    <TransInd>N</TransInd>
                    <LocalProductCtryCd>AF</LocalProductCtryCd>
                    <GlobalServiceType>8</GlobalServiceType>
                    <LocalServiceName>EXPRESS EASY NONDOC</LocalServiceName>
                </MrkSrv>
            </Srv>
        </Srvs>
        <Note>
            <ActionStatus>Success</ActionStatus>
        </Note>
    </GetQuoteResponse></res:DCTResponse>
<!-- ServiceInvocationId:20210226132106_0021_fc4a8dcb-8723-48d9-854b-46e2b39864f7 -->
',
  'from_cache' => false,
) [] []
[2021-02-26 13:21:07] main.DEBUG: array (
  'request' => '<?xml version="1.0" encoding="UTF-8"?>
<req:DCTRequest xmlns:req="http://www.dhl.com" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" schemaVersion="2.0" xsi:schemaLocation="http://www.dhl.com DCT-req_global-2.0.xsd"><GetQuote xmlns=""><Request><ServiceHeader><MessageTime>2021-02-26T13:21:05+00:00</MessageTime><MessageReference>MAGE_QUOT_6038f5c1746d3814702369</MessageReference><SiteID>****</SiteID><Password>****</Password></ServiceHeader><MetaData><SoftwareName>Magento</SoftwareName><SoftwareVersion>2.3.6</SoftwareVersion></MetaData></Request><From><CountryCode>AF</CountryCode><Postalcode>1007</Postalcode><City>Kabul</City></From><BkgDetails><PaymentCountryCode>AF</PaymentCountryCode><Date>2021-02-27</Date><ReadyTime>PT0H00M</ReadyTime><DimensionUnit>CM</DimensionUnit><WeightUnit>KG</WeightUnit><Pieces xmlns=""><Piece xmlns=""><PieceID>1</PieceID><Weight>2.268</Weight></Piece></Pieces><PaymentAccountNumber>966852567</PaymentAccountNumber><IsDutiable>Y</IsDutiable></BkgDetails><To><CountryCode>US</CountryCode><Postalcode>90017</Postalcode><City/></To><Dutiable><DeclaredCurrency>USD</DeclaredCurrency><DeclaredValue>699.00</DeclaredValue></Dutiable></GetQuote></req:DCTRequest>
',
  'response' => '<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<res:DCTResponse xmlns:res="http://www.dhl.com" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.dhl.com DCT-Response.xsd">
    <GetQuoteResponse>
        <Response>
            <ServiceHeader>
                <MessageTime>2021-02-26T13:21:06.907+00:00</MessageTime>
                <MessageReference>MAGE_QUOT_6038f5c1746d3814702369</MessageReference>
                <SiteID>****</SiteID>
            </ServiceHeader>
        </Response>
        <BkgDetails>
            <QtdShp>
                <OriginServiceArea>
                    <FacilityCode>ACO</FacilityCode>
                    <ServiceAreaCode>KBL</ServiceAreaCode>
                </OriginServiceArea>
                <DestinationServiceArea>
                    <FacilityCode>LB0</FacilityCode>
                    <ServiceAreaCode>ELA</ServiceAreaCode>
                </DestinationServiceArea>
                <GlobalProductCode>P</GlobalProductCode>
                <LocalProductCode>P</LocalProductCode>
                <ProductShortName>EXPRESS WORLDWIDE</ProductShortName>
                <LocalProductName>EXPRESS WORLDWIDE NONDOC</LocalProductName>
                <NetworkTypeCode>TD</NetworkTypeCode>
                <POfferedCustAgreement>N</POfferedCustAgreement>
                <TransInd>Y</TransInd>
                <PickupDate>2021-02-27</PickupDate>
                <PickupCutoffTime>PT11H</PickupCutoffTime>
                <BookingTime>PT10H</BookingTime>
                <ExchangeRate>0.000</ExchangeRate>
                <WeightCharge>0</WeightCharge>
                <WeightChargeTax>0.000</WeightChargeTax>
                <TotalTransitDays>7</TotalTransitDays>
                <PickupPostalLocAddDays>0</PickupPostalLocAddDays>
                <DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays>
                <PickupNonDHLCourierCode> </PickupNonDHLCourierCode>
                <DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode>
                <DeliveryDate>
                    <DeliveryType>QDDC</DeliveryType>
                    <DlvyDateTime>2021-03-08 11:59:00</DlvyDateTime>
                    <DeliveryDateTimeOffset>+00:00</DeliveryDateTimeOffset>
                </DeliveryDate>
                <DeliveryTime>PT23H59M</DeliveryTime>
                <DimensionalWeight>0.000</DimensionalWeight>
                <WeightUnit>LB</WeightUnit>
                <PickupDayOfWeekNum>6</PickupDayOfWeekNum>
                <DestinationDayOfWeekNum>1</DestinationDayOfWeekNum>
                <QuotedWeight>5.000</QuotedWeight>
                <QuotedWeightUOM>LB</QuotedWeightUOM>
                <PricingDate>2021-02-26</PricingDate>
                <ShippingCharge>0.000</ShippingCharge>
                <TotalTaxAmount>0.000</TotalTaxAmount>
                <QtdSInAdCur>
                    <CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <QtdSInAdCur>
                    <CurrencyCode>EUR</CurrencyCode>
                    <CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <QtdSInAdCur>
                    <CurrencyCode>EUR</CurrencyCode>
                    <CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <PickupWindowEarliestTime>00:00:00</PickupWindowEarliestTime>
                <PickupWindowLatestTime>11:00:00</PickupWindowLatestTime>
                <BookingCutoffOffset>PT1H</BookingCutoffOffset>
            </QtdShp>
            <QtdShp>
                <OriginServiceArea>
                    <FacilityCode>ACO</FacilityCode>
                    <ServiceAreaCode>KBL</ServiceAreaCode>
                </OriginServiceArea>
                <DestinationServiceArea>
                    <FacilityCode>LB0</FacilityCode>
                    <ServiceAreaCode>ELA</ServiceAreaCode>
                </DestinationServiceArea>
                <GlobalProductCode>8</GlobalProductCode>
                <LocalProductCode>8</LocalProductCode>
                <ProductShortName>EXPRESS EASY</ProductShortName>
                <LocalProductName>EXPRESS EASY NONDOC</LocalProductName>
                <NetworkTypeCode>TD</NetworkTypeCode>
                <POfferedCustAgreement>Y</POfferedCustAgreement>
                <TransInd>N</TransInd>
                <PickupDate>2021-02-27</PickupDate>
                <PickupCutoffTime>PT11H</PickupCutoffTime>
                <BookingTime>PT10H</BookingTime>
                <ExchangeRate>0.000</ExchangeRate>
                <WeightCharge>0</WeightCharge>
                <WeightChargeTax>0.000</WeightChargeTax>
                <TotalTransitDays>7</TotalTransitDays>
                <PickupPostalLocAddDays>0</PickupPostalLocAddDays>
                <DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays>
                <PickupNonDHLCourierCode> </PickupNonDHLCourierCode>
                <DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode>
                <DeliveryDate>
                    <DeliveryType>QDDC</DeliveryType>
                    <DlvyDateTime>2021-03-08 11:59:00</DlvyDateTime>
                    <DeliveryDateTimeOffset>+00:00</DeliveryDateTimeOffset>
                </DeliveryDate>
                <DeliveryTime>PT23H59M</DeliveryTime>
                <DimensionalWeight>0.000</DimensionalWeight>
                <WeightUnit>LB</WeightUnit>
                <PickupDayOfWeekNum>6</PickupDayOfWeekNum>
                <DestinationDayOfWeekNum>1</DestinationDayOfWeekNum>
                <QuotedWeight>5.000</QuotedWeight>
                <QuotedWeightUOM>LB</QuotedWeightUOM>
                <PricingDate>2021-02-26</PricingDate>
                <ShippingCharge>0.000</ShippingCharge>
                <TotalTaxAmount>0.000</TotalTaxAmount>
                <QtdSInAdCur>
                    <CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <QtdSInAdCur>
                    <CurrencyCode>EUR</CurrencyCode>
                    <CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <QtdSInAdCur>
                    <CurrencyCode>EUR</CurrencyCode>
                    <CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <PickupWindowEarliestTime>00:00:00</PickupWindowEarliestTime>
                <PickupWindowLatestTime>11:00:00</PickupWindowLatestTime>
                <BookingCutoffOffset>PT1H</BookingCutoffOffset>
            </QtdShp>
        </BkgDetails>
        <Srvs>
            <Srv>
                <GlobalProductCode>P</GlobalProductCode>
                <MrkSrv>
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[2021-02-26 13:21:07] main.DEBUG: array (
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[2021-02-26 13:21:07] main.DEBUG: array (
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[2021-02-26 13:21:07] main.DEBUG: array (
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                <POfferedCustAgreement>N</POfferedCustAgreement>
                <TransInd>Y</TransInd>
                <PickupDate>2021-03-02</PickupDate>
                <PickupCutoffTime>PT11H</PickupCutoffTime>
                <BookingTime>PT10H</BookingTime>
                <ExchangeRate>0.000</ExchangeRate>
                <WeightCharge>0</WeightCharge>
                <WeightChargeTax>0.000</WeightChargeTax>
                <TotalTransitDays>8</TotalTransitDays>
                <PickupPostalLocAddDays>0</PickupPostalLocAddDays>
                <DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays>
                <PickupNonDHLCourierCode> </PickupNonDHLCourierCode>
                <DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode>
                <DeliveryDate>
                    <DeliveryType>QDDC</DeliveryType>
                    <DlvyDateTime>2021-03-10 11:59:00</DlvyDateTime>
                    <DeliveryDateTimeOffset>+00:00</DeliveryDateTimeOffset>
                </DeliveryDate>
                <DeliveryTime>PT23H59M</DeliveryTime>
                <DimensionalWeight>0.000</DimensionalWeight>
                <WeightUnit>LB</WeightUnit>
                <PickupDayOfWeekNum>2</PickupDayOfWeekNum>
                <DestinationDayOfWeekNum>3</DestinationDayOfWeekNum>
                <QuotedWeight>5.000</QuotedWeight>
                <QuotedWeightUOM>LB</QuotedWeightUOM>
                <PricingDate>2021-02-26</PricingDate>
                <ShippingCharge>0.000</ShippingCharge>
                <TotalTaxAmount>0.000</TotalTaxAmount>
                <QtdSInAdCur>
                    <CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <QtdSInAdCur>
                    <CurrencyCode>EUR</CurrencyCode>
                    <CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <QtdSInAdCur>
                    <CurrencyCode>EUR</CurrencyCode>
                    <CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <PickupWindowEarliestTime>00:00:00</PickupWindowEarliestTime>
                <PickupWindowLatestTime>11:00:00</PickupWindowLatestTime>
                <BookingCutoffOffset>PT1H</BookingCutoffOffset>
            </QtdShp>
            <QtdShp>
                <OriginServiceArea>
                    <FacilityCode>ACO</FacilityCode>
                    <ServiceAreaCode>KBL</ServiceAreaCode>
                </OriginServiceArea>
                <DestinationServiceArea>
                    <FacilityCode>LB0</FacilityCode>
                    <ServiceAreaCode>ELA</ServiceAreaCode>
                </DestinationServiceArea>
                <GlobalProductCode>8</GlobalProductCode>
                <LocalProductCode>8</LocalProductCode>
                <ProductShortName>EXPRESS EASY</ProductShortName>
                <LocalProductName>EXPRESS EASY NONDOC</LocalProductName>
                <NetworkTypeCode>TD</NetworkTypeCode>
                <POfferedCustAgreement>Y</POfferedCustAgreement>
                <TransInd>N</TransInd>
                <PickupDate>2021-03-02</PickupDate>
                <PickupCutoffTime>PT11H</PickupCutoffTime>
                <BookingTime>PT10H</BookingTime>
                <ExchangeRate>0.000</ExchangeRate>
                <WeightCharge>0</WeightCharge>
                <WeightChargeTax>0.000</WeightChargeTax>
                <TotalTransitDays>8</TotalTransitDays>
                <PickupPostalLocAddDays>0</PickupPostalLocAddDays>
                <DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays>
                <PickupNonDHLCourierCode> </PickupNonDHLCourierCode>
                <DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode>
                <DeliveryDate>
                    <DeliveryType>QDDC</DeliveryType>
                    <DlvyDateTime>2021-03-10 11:59:00</DlvyDateTime>
                    <DeliveryDateTimeOffset>+00:00</DeliveryDateTimeOffset>
                </DeliveryDate>
                <DeliveryTime>PT23H59M</DeliveryTime>
                <DimensionalWeight>0.000</DimensionalWeight>
                <WeightUnit>LB</WeightUnit>
                <PickupDayOfWeekNum>2</PickupDayOfWeekNum>
                <DestinationDayOfWeekNum>3</DestinationDayOfWeekNum>
                <QuotedWeight>5.000</QuotedWeight>
                <QuotedWeightUOM>LB</QuotedWeightUOM>
                <PricingDate>2021-02-26</PricingDate>
                <ShippingCharge>0.000</ShippingCharge>
                <TotalTaxAmount>0.000</TotalTaxAmount>
                <QtdSInAdCur>
                    <CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <QtdSInAdCur>
                    <CurrencyCode>EUR</CurrencyCode>
                    <CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <QtdSInAdCur>
                    <CurrencyCode>EUR</CurrencyCode>
                    <CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <PickupWindowEarliestTime>00:00:00</PickupWindowEarliestTime>
                <PickupWindowLatestTime>11:00:00</PickupWindowLatestTime>
                <BookingCutoffOffset>PT1H</BookingCutoffOffset>
            </QtdShp>
        </BkgDetails>
        <Srvs>
            <Srv>
                <GlobalProductCode>P</GlobalProductCode>
                <MrkSrv>
                    <LocalProductCode>P</LocalProductCode>
                    <ProductShortName>EXPRESS WORLDWIDE</ProductShortName>
                    <LocalProductName>EXPRESS WORLDWIDE NONDOC</LocalProductName>
                    <ProductDesc>EXPRESS WORLDWIDE NONDOC</ProductDesc>
                    <NetworkTypeCode>TD</NetworkTypeCode>
                    <POfferedCustAgreement>N</POfferedCustAgreement>
                    <TransInd>Y</TransInd>
                    <LocalProductCtryCd>AF</LocalProductCtryCd>
                    <GlobalServiceType>P</GlobalServiceType>
                    <LocalServiceName>EXPRESS WORLDWIDE NONDOC</LocalServiceName>
                </MrkSrv>
            </Srv>
            <Srv>
                <GlobalProductCode>8</GlobalProductCode>
                <MrkSrv>
                    <LocalProductCode>8</LocalProductCode>
                    <ProductShortName>EXPRESS EASY</ProductShortName>
                    <LocalProductName>EXPRESS EASY NONDOC</LocalProductName>
                    <ProductDesc>EXPRESS EASY NONDOC</ProductDesc>
                    <NetworkTypeCode>TD</NetworkTypeCode>
                    <POfferedCustAgreement>Y</POfferedCustAgreement>
                    <TransInd>N</TransInd>
                    <LocalProductCtryCd>AF</LocalProductCtryCd>
                    <GlobalServiceType>8</GlobalServiceType>
                    <LocalServiceName>EXPRESS EASY NONDOC</LocalServiceName>
                </MrkSrv>
            </Srv>
        </Srvs>
        <Note>
            <ActionStatus>Success</ActionStatus>
        </Note>
    </GetQuoteResponse></res:DCTResponse>
<!-- ServiceInvocationId:20210226132106_0021_293a06b1-9fb0-49ed-979d-c75a3558ad86 -->
',
  'from_cache' => false,
) [] []
[2021-02-26 13:21:07] main.DEBUG: array (
  'request' => '<?xml version="1.0" encoding="UTF-8"?>
<req:DCTRequest xmlns:req="http://www.dhl.com" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" schemaVersion="2.0" xsi:schemaLocation="http://www.dhl.com DCT-req_global-2.0.xsd"><GetQuote xmlns=""><Request><ServiceHeader><MessageTime>2021-02-26T13:21:05+00:00</MessageTime><MessageReference>MAGE_QUOT_6038f5c1746d3814702369</MessageReference><SiteID>****</SiteID><Password>****</Password></ServiceHeader><MetaData><SoftwareName>Magento</SoftwareName><SoftwareVersion>2.3.6</SoftwareVersion></MetaData></Request><From><CountryCode>AF</CountryCode><Postalcode>1007</Postalcode><City>Kabul</City></From><BkgDetails><PaymentCountryCode>AF</PaymentCountryCode><Date>2021-03-03</Date><ReadyTime>PT0H00M</ReadyTime><DimensionUnit>CM</DimensionUnit><WeightUnit>KG</WeightUnit><Pieces xmlns=""><Piece xmlns=""><PieceID>1</PieceID><Weight>2.268</Weight></Piece></Pieces><PaymentAccountNumber>966852567</PaymentAccountNumber><IsDutiable>Y</IsDutiable></BkgDetails><To><CountryCode>US</CountryCode><Postalcode>90017</Postalcode><City/></To><Dutiable><DeclaredCurrency>USD</DeclaredCurrency><DeclaredValue>699.00</DeclaredValue></Dutiable></GetQuote></req:DCTRequest>
',
  'response' => '<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<res:DCTResponse xmlns:res="http://www.dhl.com" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.dhl.com DCT-Response.xsd">
    <GetQuoteResponse>
        <Response>
            <ServiceHeader>
                <MessageTime>2021-02-26T13:21:06.719+00:00</MessageTime>
                <MessageReference>MAGE_QUOT_6038f5c1746d3814702369</MessageReference>
                <SiteID>****</SiteID>
            </ServiceHeader>
        </Response>
        <BkgDetails>
            <QtdShp>
                <OriginServiceArea>
                    <FacilityCode>ACO</FacilityCode>
                    <ServiceAreaCode>KBL</ServiceAreaCode>
                </OriginServiceArea>
                <DestinationServiceArea>
                    <FacilityCode>LB0</FacilityCode>
                    <ServiceAreaCode>ELA</ServiceAreaCode>
                </DestinationServiceArea>
                <GlobalProductCode>P</GlobalProductCode>
                <LocalProductCode>P</LocalProductCode>
                <ProductShortName>EXPRESS WORLDWIDE</ProductShortName>
                <LocalProductName>EXPRESS WORLDWIDE NONDOC</LocalProductName>
                <NetworkTypeCode>TD</NetworkTypeCode>
                <POfferedCustAgreement>N</POfferedCustAgreement>
                <TransInd>Y</TransInd>
                <PickupDate>2021-03-03</PickupDate>
                <PickupCutoffTime>PT11H</PickupCutoffTime>
                <BookingTime>PT10H</BookingTime>
                <ExchangeRate>0.000</ExchangeRate>
                <WeightCharge>0</WeightCharge>
                <WeightChargeTax>0.000</WeightChargeTax>
                <TotalTransitDays>8</TotalTransitDays>
                <PickupPostalLocAddDays>0</PickupPostalLocAddDays>
                <DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays>
                <PickupNonDHLCourierCode> </PickupNonDHLCourierCode>
                <DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode>
                <DeliveryDate>
                    <DeliveryType>QDDC</DeliveryType>
                    <DlvyDateTime>2021-03-11 11:59:00</DlvyDateTime>
                    <DeliveryDateTimeOffset>+00:00</DeliveryDateTimeOffset>
                </DeliveryDate>
                <DeliveryTime>PT23H59M</DeliveryTime>
                <DimensionalWeight>0.000</DimensionalWeight>
                <WeightUnit>LB</WeightUnit>
                <PickupDayOfWeekNum>3</PickupDayOfWeekNum>
                <DestinationDayOfWeekNum>4</DestinationDayOfWeekNum>
                <QuotedWeight>5.000</QuotedWeight>
                <QuotedWeightUOM>LB</QuotedWeightUOM>
                <PricingDate>2021-02-26</PricingDate>
                <ShippingCharge>0.000</ShippingCharge>
                <TotalTaxAmount>0.000</TotalTaxAmount>
                <QtdSInAdCur>
                    <CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <QtdSInAdCur>
                    <CurrencyCode>EUR</CurrencyCode>
                    <CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <QtdSInAdCur>
                    <CurrencyCode>EUR</CurrencyCode>
                    <CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <PickupWindowEarliestTime>00:00:00</PickupWindowEarliestTime>
                <PickupWindowLatestTime>11:00:00</PickupWindowLatestTime>
                <BookingCutoffOffset>PT1H</BookingCutoffOffset>
            </QtdShp>
            <QtdShp>
                <OriginServiceArea>
                    <FacilityCode>ACO</FacilityCode>
                    <ServiceAreaCode>KBL</ServiceAreaCode>
                </OriginServiceArea>
                <DestinationServiceArea>
                    <FacilityCode>LB0</FacilityCode>
                    <ServiceAreaCode>ELA</ServiceAreaCode>
                </DestinationServiceArea>
                <GlobalProductCode>8</GlobalProductCode>
                <LocalProductCode>8</LocalProductCode>
                <ProductShortName>EXPRESS EASY</ProductShortName>
                <LocalProductName>EXPRESS EASY NONDOC</LocalProductName>
                <NetworkTypeCode>TD</NetworkTypeCode>
                <POfferedCustAgreement>Y</POfferedCustAgreement>
                <TransInd>N</TransInd>
                <PickupDate>2021-03-03</PickupDate>
                <PickupCutoffTime>PT11H</PickupCutoffTime>
                <BookingTime>PT10H</BookingTime>
                <ExchangeRate>0.000</ExchangeRate>
                <WeightCharge>0</WeightCharge>
                <WeightChargeTax>0.000</WeightChargeTax>
                <TotalTransitDays>8</TotalTransitDays>
                <PickupPostalLocAddDays>0</PickupPostalLocAddDays>
                <DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays>
                <PickupNonDHLCourierCode> </PickupNonDHLCourierCode>
                <DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode>
                <DeliveryDate>
                    <DeliveryType>QDDC</DeliveryType>
                    <DlvyDateTime>2021-03-11 11:59:00</DlvyDateTime>
                    <DeliveryDateTimeOffset>+00:00</DeliveryDateTimeOffset>
                </DeliveryDate>
                <DeliveryTime>PT23H59M</DeliveryTime>
                <DimensionalWeight>0.000</DimensionalWeight>
                <WeightUnit>LB</WeightUnit>
                <PickupDayOfWeekNum>3</PickupDayOfWeekNum>
                <DestinationDayOfWeekNum>4</DestinationDayOfWeekNum>
                <QuotedWeight>5.000</QuotedWeight>
                <QuotedWeightUOM>LB</QuotedWeightUOM>
                <PricingDate>2021-02-26</PricingDate>
                <ShippingCharge>0.000</ShippingCharge>
                <TotalTaxAmount>0.000</TotalTaxAmount>
                <QtdSInAdCur>
                    <CurrencyRoleTypeCode>BILLC</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <QtdSInAdCur>
                    <CurrencyCode>EUR</CurrencyCode>
                    <CurrencyRoleTypeCode>PULCL</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <QtdSInAdCur>
                    <CurrencyCode>EUR</CurrencyCode>
                    <CurrencyRoleTypeCode>BASEC</CurrencyRoleTypeCode>
                    <WeightCharge>0</WeightCharge>
                    <TotalAmount>0.000</TotalAmount>
                    <TotalTaxAmount>0.000</TotalTaxAmount>
                    <WeightChargeTax>0.000</WeightChargeTax>
                </QtdSInAdCur>
                <PickupWindowEarliestTime>00:00:00</PickupWindowEarliestTime>
                <PickupWindowLatestTime>11:00:00</PickupWindowLatestTime>
                <BookingCutoffOffset>PT1H</BookingCutoffOffset>
            </QtdShp>
        </BkgDetails>
        <Srvs>
            <Srv>
                <GlobalProductCode>P</GlobalProductCode>
                <MrkSrv>
                    <LocalProductCode>P</LocalProductCode>
                    <ProductShortName>EXPRESS WORLDWIDE</ProductShortName>
                    <LocalProductName>EXPRESS WORLDWIDE NONDOC</LocalProductName>
                    <ProductDesc>EXPRESS WORLDWIDE NONDOC</ProductDesc>
                    <NetworkTypeCode>TD</NetworkTypeCode>
                    <POfferedCustAgreement>N</POfferedCustAgreement>
                    <TransInd>Y</TransInd>
                    <LocalProductCtryCd>AF</LocalProductCtryCd>
                    <GlobalServiceType>P</GlobalServiceType>
                    <LocalServiceName>EXPRESS WORLDWIDE NONDOC</LocalServiceName>
                </MrkSrv>
            </Srv>
            <Srv>
                <GlobalProductCode>8</GlobalProductCode>
                <MrkSrv>
                    <LocalProductCode>8</LocalProductCode>
                    <ProductShortName>EXPRESS EASY</ProductShortName>
                    <LocalProductName>EXPRESS EASY NONDOC</LocalProductName>
                    <ProductDesc>EXPRESS EASY NONDOC</ProductDesc>
                    <NetworkTypeCode>TD</NetworkTypeCode>
                    <POfferedCustAgreement>Y</POfferedCustAgreement>
                    <TransInd>N</TransInd>
                    <LocalProductCtryCd>AF</LocalProductCtryCd>
                    <GlobalServiceType>8</GlobalServiceType>
                    <LocalServiceName>EXPRESS EASY NONDOC</LocalServiceName>
                </MrkSrv>
            </Srv>
        </Srvs>
        <Note>
            <ActionStatus>Success</ActionStatus>
        </Note>
    </GetQuoteResponse></res:DCTResponse>
<!-- ServiceInvocationId:20210226132106_0021_dc415b43-84a4-4aa1-a978-b6db708b5375 -->
',
  'from_cache' => false,
) [] []
[2021-02-26 13:21:07] main.DEBUG: array (
  0 => 
  Magento\Framework\Phrase::__set_state(array(
     'text' => 'Zero shipping charge for \'%1\'',
     'arguments' => 
    array (
      0 => 
      Magento\Framework\Phrase::__set_state(array(
         'text' => 'Express worldwide',
         'arguments' => 
        array (
        ),
      )),
    ),
  )),
  1 => 
  Magento\Framework\Phrase::__set_state(array(
     'text' => 'Zero shipping charge for \'%1\'',
     'arguments' => 
    array (
      0 => 
      Magento\Framework\Phrase::__set_state(array(
         'text' => 'Express easy',
         'arguments' => 
        array (
        ),
      )),
    ),
  )),
) [] []

[reshadzazai]

Hello @engcom-Bravo
Any progress on this issue?