[android][Samsung S9] systematic showEditor error when trying to crop a video

[Lakston]

Hi, we're having problems with Samsung S9 on android 10:

• pick any video
• use showEditor with video url
• get error:

{"errorCode": "FAIL_TO_GET_VIDEO_INFO", "message": "Error when retrieving video info. Please try again.", "name": "onError"}

This is systematic on S9 and works on other android phones, I check that the video file exists and is valid but it always fails to get the video meta data

[maitrungduc1410]

maybe the file was deleted?

[Lakston]

No the file exists, I can use it in a video component with the same url, but the trimmer throws that error

[Lakston]

Also the code works on iOS and all the other android phones we tested (s21, s22, a31, a51 for example)

[maitrungduc1410]

please check your Log cat, it should show some useful info

[shanhassan06]

facing same issue on Samsung S9

Working fine on Samsung A15

[maitrungduc1410]

@shanhassan06 please share me some details, else it's hard to tell what's the issue

[Lakston]

I dont have an S9 personnaly, one of my other dev does, so it is difficult to give more info on my end other than the error and the OS version we got sorry, but it is still an issue

[inventco-temp]

Yes it is actually happening in older devices. I tested on a few devices and I think the error is on older devices. ( i tried on android 10 )

onError {"errorCode": "FAIL_TO_GET_VIDEO_INFO", "message": "Error when retrieving video info. Please try again.", "name": "onError"}

I also checked the logcat, it says:

{ name: 'onShow' }, 'onShow', 'Event Emmited when trimming'
2025-06-06 16:55:22.134 25464-25464 SurfaceView com.veegram.social D UPDATE null, mIsCastMode = false
2025-06-06 16:55:22.229 25464-25464 MediaPlayerNative com.veegram.social D getMetadata
2025-06-06 16:55:22.230 25464-25464 System.out com.veegram.social I file:///data/user/0/com.veegram.social/cache/rn_image_picker_lib_temp_13d7e2c7-8860-4e66-9210-28cc14a7fd74.mp4 kuchh ni hoga
2025-06-06 16:55:22.231 25464-25464 MediaMetadataUtil com.veegram.social E Error setting data source
java.lang.IllegalArgumentException
at android.media.MediaMetadataRetriever.setDataSource(MediaMetadataRetriever.java:77)
at com.videotrim.utils.MediaMetadataUtil.getMediaMetadataRetriever(MediaMetadataUtil.java:21)
at com.videotrim.widgets.VideoTrimmerView.mediaPrepared(VideoTrimmerView.java:250)
at com.videotrim.widgets.VideoTrimmerView.lambda$initByURI$0(VideoTrimmerView.java:179)
at com.videotrim.widgets.VideoTrimmerView.$r8$lambda$Slcmsa4xA3piLownj_bKq1vzL8M(Unknown Source:0)
at com.videotrim.widgets.VideoTrimmerView$$ExternalSyntheticLambda0.onPrepared(Unknown Source:2)
at android.widget.VideoView$2.onPrepared(VideoView.java:499)
at android.media.MediaPlayer$EventHandler.handleMessage(MediaPlayer.java:3410)
at android.os.Handler.dispatchMessage(Handler.java:107)
at android.os.Looper.loop(Looper.java:225)
at android.app.ActivityThread.main(ActivityThread.java:7564)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:539)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:950)
2025-06-06 16:55:22.234 25464-25642 ReactNativeJS com.veegram.social I 'onError', { name: 'onError',
errorCode: 'FAIL_TO_GET_VIDEO_INFO',
message: 'Error when retrieving video info. Please try again.' }

This is the line that I added in the code to log the source in MediaMetaDataUtil.java in the node_modules:

  System.out.println(source+" kuchh ni hoga"); // at line 16 and the out put is the following:

2025-06-06 16:55:22.230 25464-25464 System.out com.veegram.social I file:///data/user/0/com.veegram.social/cache/rn_image_picker_lib_temp_13d7e2c7-8860-4e66-9210-28cc14a7fd74.mp4 kuchh ni hoga

[pbelx]

Samsung Note 10 same issue..any fixes?

[maitrungduc1410]

@Lakston @pbelx @shanhassan06 @inventco-temp please upgrade to latest version, I pushed a fix for this problem

[pbelx]

android 10 working fine..thanks for the update @maitrungduc1410

[pbelx]

hello @maitrungduc1410 ran into an issue. debug builds work fine but release builds crash the app on android 10 device. Any tips on how to go about this?

[maitrungduc1410]

hello @maitrungduc1410 ran into an issue. debug builds work fine but release builds crash the app on android 10 device. Any tips on how to go about this?

Pls give some log