API GLPI

Author: Avotriniaina-ops

kiosk_interface/views/glpi_api.py

@@ -0,0 +1,172 @@
+import requests
+import json
+# --- Configuration ---
+from kiosk_interface.config import ConfParameter
+
+conf = ConfParameter()
+
+GLPI_URL = conf.glpi_url
+APP_TOKEN = conf.glpi_app_token
+API_TOKEN = conf.glpi_api_token
+
+
+# --- Connexion à la session ---
+def init_session():
+    headers = {
+        "App-Token": APP_TOKEN,
+        "Authorization": f"user_token {API_TOKEN}"
+    }
+    r = requests.get(f"{GLPI_URL}/initSession", headers=headers)
+    r.raise_for_status()
+    session_token = r.json()["session_token"]
+
+    # On renvoie directement les headers prêts à être réutilisés
+    session_headers = {
+        "App-Token": APP_TOKEN,
+        "Session-Token": session_token,
+        "Content-Type": "application/json"
+    }
+    return session_headers
+
+# --- Déconnexion ---
+def kill_session(session_headers):
+    requests.get(f"{GLPI_URL}/killSession", headers=session_headers)
+
+# --- Création ticket ---
+def create_ticket(session_headers, title, content):
+    payload = {
+        "input": {
+            "name": title,
+            "content": content
+        }
+    }
+    r = requests.post(f"{GLPI_URL}/Ticket", headers=session_headers, json=payload)
+    r.raise_for_status()
+    return r.json()["id"]
+
+# --- Upload capture ---
+def upload_document(session_headers, ticket_id, file_path):
+    headers = {
+        "App-Token": APP_TOKEN,
+        "Session-Token": session_headers["Session-Token"]
+    }
+    files = {
+        "uploadManifest": (
+            None,
+            '{"input": {"name": "screenshot.png","_filename":"screenshot.png","items_id": %d,"itemtype": "Ticket"}}' % ticket_id,
+            "application/json"
+        ),
+        "file": open(file_path, "rb")
+    }
+    r = requests.post(f"{GLPI_URL}/Document", headers=headers, files=files)
+    r.raise_for_status()
+    return r.json()
+
+# --- Historique (followups) d’un ticket ---
+def list_ticket_followups(session_headers, ticket_id: int):
+    """Récupère les followups d'un ticket GLPI - VERSION CORRIGÉE"""
+    try:
+        # MÉTHODE 1: Essayer avec search
+        params = {
+            'criteria[0][field]': '4',      # items_id (champ 4)
+            'criteria[0][searchtype]': 'equals',
+            'criteria[0][value]': str(ticket_id),
+            'criteria[1][field]': '3',      # itemtype (champ 3)  
+            'criteria[1][searchtype]': 'equals',
+            'criteria[1][value]': 'Ticket',
+            'forcedisplay[0]': '2',         # content
+            'forcedisplay[1]': '4',         # items_id
+            'forcedisplay[2]': '5',         # date
+            'forcedisplay[3]': '19'         # users_id_editor
+        }
+        
+        r = requests.get(f"{GLPI_URL}/search/ITILFollowup", headers=session_headers, params=params)
+        print(f"DEBUG search: {r.status_code} - {r.text[:200]}")
+        
+        if r.status_code == 200:
+            data = r.json()
+            if 'data' in data and data['data']:
+                return data['data']
+        
+        # MÉTHODE 2: Si search échoue, essayer directement
+        print("Tentative méthode directe...")
+        r2 = requests.get(f"{GLPI_URL}/Ticket/{ticket_id}/ITILFollowup", headers=session_headers)
+        print(f"DEBUG direct: {r2.status_code} - {r2.text[:200]}")
+        
+        if r2.status_code == 200:
+            return r2.json()
+            
+        # MÉTHODE 3: Dernière tentative avec paramètres simplifiés
+        print("Tentative méthode simplifiée...")
+        simple_params = {'items_id': ticket_id, 'itemtype': 'Ticket'}
+        r3 = requests.get(f"{GLPI_URL}/ITILFollowup", headers=session_headers, params=simple_params)
+        print(f"DEBUG simple: {r3.status_code} - {r3.text[:200]}")
+        
+        if r3.status_code == 200:
+            return r3.json()
+            
+        return []
+        
+    except Exception as e:
+        print(f"Erreur dans list_ticket_followups: {e}")
+        return []
+
+# --- Ajouter une réponse (followup) sur un ticket ---
+def add_ticket_followup(session_headers, ticket_id: int, content: str):
+    """Ajoute un followup à un ticket - VERSION CORRIGÉE"""
+    try:
+        # CORRECTION: Structure correcte du payload
+        payload = {
+            "input": {
+                "itemtype": "Ticket",
+                "items_id": int(ticket_id),
+                "content": content
+            }
+        }
+        
+        print(f"DEBUG payload: {json.dumps(payload, indent=2)}")
+        
+        r = requests.post(f"{GLPI_URL}/ITILFollowup", headers=session_headers, json=payload)
+        print(f"DEBUG response: {r.status_code} - {r.text}")
+        
+        if r.status_code == 201:  # Created
+            return r.json().get("id")
+        elif r.status_code == 200:  # OK
+            return r.json().get("id", 1)
+        else:
+            r.raise_for_status()
+            
+    except Exception as e:
+        print(f"Erreur dans add_ticket_followup: {e}")
+        raise e
+
+# --- Récupérer le statut d’un ticket ---
+def get_ticket_status(session_headers, ticket_id: int) -> int:
+    r = requests.get(f"{GLPI_URL}/Ticket/{ticket_id}", headers=session_headers)
+    r.raise_for_status()
+    data = r.json()
+    return int(data.get("status", 1))  # 1=New, 2=Assigned, 3=Planned, 4=Waiting, 5=Solved, 6=Closed
+
+# --- Exemple d’utilisation ---
+if __name__ == "__main__":
+    session = init_session()
+    ticket_id = create_ticket(session, "Bug avec l’application", "Voici une capture d’écran du problème")
+    print(f"✅ Ticket créé avec ID {ticket_id}")
+
+    # Joindre capture d’écran
+    resp = upload_document(session, ticket_id, "screenshot.png")
+    print("📎 Capture ajoutée :", resp)
+
+    # Historique du ticket
+    history = list_ticket_followups(session, ticket_id)
+    print("📜 Historique :", history)
+
+    # Ajouter un suivi
+    add_ticket_followup(session, ticket_id, "Nouvelle réponse depuis l’API")
+    print("💬 Réponse envoyée à GLPI")
+
+    # Vérifier statut
+    status = get_ticket_status(session, ticket_id)
+    print("📌 Statut actuel :", status)
+
+    kill_session(session)