A11y_Chat window_ScreenReader:Screen reader is reading message as sending whereas it is being displayed as send failed when using arrow keys to navigate. #4560
Description
Is it an issue related to Adaptive Cards?
No.
What is the PWD impact?
Screen reader users will get wrong information while navigating in scan mode.
What browsers and screen readers do this issue affect?
Windows: Edge with Windows Narrator, Windows: Chrome with NVDA
Are there any code-based customization done to Web Chat?
No, I am using Web Chat without any customizations except "styleOptions".
What version of Web Chat are you using?
Latest production
Which area does this issue affect?
Live region
What is the public URL for the website?
How to reproduce the issue?
- Launch the application using URL: Home - Test | Power Virtual Agents (microsoft.com)
- Tab till chat box and press enter to open it.
- Start Narrator.
- Type and send any message such that it fails to send.
- Check is narrator is announcing information correctly.
What do you expect?
Screen reader should read message correctly as displayed on screen.
What actually happened?
Screen reader is reading message as sending whereas it is being displayed as send failed when using arrow keys to navigate.
Do you have any screenshots or recordings to repro the issue?
No response
Did you find any DOM elements that might have caused the issue?
No response
MAS reference
WCAG reference
No response
WAI-ARIA reference
No response
Adaptive Card JSON
No response
Additional context
Need investigation.
When in browse mode and screen reader is reading the whole page, for messages that has "Send failed. Retry", screen reader actually still read it as "Sending"
https://msazure.visualstudio.com/CCI/_workitems/edit/15627650