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🎉 Initial Release v1.0.0

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@msaleme msaleme released this 24 Sep 15:21
v1.0.0
831a3ea

Changelog

All notable changes to the Utility Customer Service Process API will be documented in this file.

The format is based on Keep a Changelog,
and this project adheres to Semantic Versioning.

[1.0.0] - 2024-12-19

🎉 Initial Release

Added

  • Core API Infrastructure

    • Complete Mule 4 application structure
    • RESTful API endpoints following industry standards
    • Comprehensive RAML API specification
    • Oracle database integration for billing and usage data
    • Robust error handling with graceful degradation

  • Customer Management

    • Customer profile management with energy patterns
    • Real-time and historical usage data access
    • Billing information retrieval and management
    • Payment plan setup and management
    • Service request creation and tracking

  • Predictive Analytics 🤖

    • AI-powered usage forecasting based on historical patterns
    • Weather-aware predictions for enhanced accuracy
    • Cost predictions for upcoming billing periods
    • Peak usage day identification
    • Efficiency scoring compared to similar homes

  • Smart Recommendations Engine 💡

    • Personalized energy-saving suggestions
    • HVAC optimization recommendations
    • Time-of-use scheduling advice
    • Solar installation potential assessments
    • Appliance efficiency upgrade suggestions
    • Carbon footprint reduction recommendations

  • Outage Management Integration

    • Real-time outage information retrieval
    • Location-based outage queries
    • Customer-specific outage impact assessment
    • Outage restoration time estimates
    • Crew tracking and status updates

  • AgentForce Integration 🗣️

    • Natural language query processing
    • Intent classification and entity extraction
    • Contextual, intelligent responses
    • Multi-intent handling for complex queries
    • Proactive suggestions and follow-up questions
    • Fallback responses when services are unavailable

  • Advanced Features

    • Notification preference management
    • Community energy comparisons
    • Seasonal usage pattern analysis
    • Environmental impact tracking
    • Service request automation
    • Performance analytics and monitoring

  • Security & Performance

    • API key authentication
    • Rate limiting and throttling
    • Input validation and sanitization
    • Circuit breaker patterns for resilience
    • Comprehensive logging and monitoring
    • Caching for improved performance

  • Documentation & Testing

    • Comprehensive API documentation
    • Complete database schema with sample data
    • Performance optimization guidelines
    • Deployment instructions for CloudHub
    • Error handling documentation
    • Contributing guidelines

Technical Details

  • Runtime: MuleSoft Runtime 4.9.9
  • Java: JDK 17
  • Database: Oracle 12c+ support
  • Integration: REST APIs for external services
  • Monitoring: Health checks and metrics collection
  • Deployment: CloudHub ready with environment configuration

API Endpoints

  • GET /api/v1/customers/{customerId} - Customer profile
  • GET /api/v1/customers/{customerId}/usage - Usage data
  • GET /api/v1/customers/{customerId}/billing - Billing information
  • GET /api/v1/customers/{customerId}/insights - Predictive insights
  • GET /api/v1/customers/{customerId}/insights/recommendations - Smart recommendations
  • GET /api/v1/outages - Outage information
  • POST /api/v1/agentforce/query - Natural language queries
  • POST /api/v1/service-requests - Service request creation
  • And many more...

Database Schema

  • 11 core tables supporting all functionality
  • Optimized indexes for performance
  • Sample data for testing and development
  • Views for common analytics queries
  • Sequences for ID generation

Innovative Features

  • Weather-integrated predictions: Enhanced accuracy using weather data
  • Peer comparisons: Community-based efficiency benchmarking
  • Conversational interface: Natural language interaction via AgentForce
  • Proactive insights: Anticipate customer needs before they arise
  • Holistic energy management: Unified view of usage, billing, and optimization

🔧 Configuration

  • Environment-based configuration support
  • Secure credential management
  • External service integration settings
  • Performance tuning parameters
  • Monitoring and alerting configuration

📚 Documentation

  • Complete README with setup instructions
  • API specification in RAML format
  • Database schema documentation
  • Contributing guidelines
  • Comprehensive examples and use cases

[Unreleased]

Planned Features

  • Real-time IoT device integration
  • Blockchain-based energy trading
  • Mobile SDK development
  • Advanced machine learning models
  • AR/VR energy audit capabilities
  • Voice assistant integration (Alexa, Google Home)

Roadmap

  • Phase 2: IoT Integration and Real-time Data
  • Phase 3: Blockchain and Peer-to-Peer Trading
  • Phase 4: Advanced AI and Machine Learning
  • Phase 5: Immersive Technologies (AR/VR)

Contributing

See CONTRIBUTING.md for details on how to contribute to this project.

Support

For support and questions:

  • Create an issue in the GitHub repository
  • Check the documentation in README.md
  • Review the API specification

Note: This is the initial release of the Utility Customer Service Process API. We're excited to see how the community uses and extends this foundation for innovative utility customer experiences!

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