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PHPCRM edited this page Dec 1, 2025 · 1 revision

❓ Frequently Asked Questions (FAQ)

Below are the most common questions asked about PHPCRM along with solutions and helpful details.


🔹 1. Is PHPCRM really free to use?

Yes. PHPCRM Open-Source is completely free and can be used commercially for client projects.
⚠ Only restriction: You cannot resell the CRM as a standalone paid software product.


🔹 2. What is the difference between PHPCRM Open-Source and Cloud?

Open-Source Cloud
Free Paid subscription
Self-hosted Hosted by PHPCRM
Manual setup Instant setup
Manual updates Automatic updates
Community support Priority support

🔹 3. How do I install PHPCRM?

See full installation steps here:
👉 Installation Guide

Basic steps:

  1. Upload CRM files to hosting / localhost
  2. Create database & import SQL
  3. Update /app/config/database.php
  4. Open CRM in browser

🔹 4. Default admin login?

Email admin@phpcrm.com
Password 123456

🔹 5. Does PHPCRM support customization?

Yes. UI, database, modules and business logic can be customized.
See: 👉 Customization Guide


🔹 6. Does PHPCRM support cloud hosting?

Yes. PHPCRM Cloud includes:


🔹 7. Can I migrate from Open-Source to Cloud?

Yes. Data migration is supported.
Contact team for migration assistance.


🔹 8. What PHP version is required?

PHP 7.4+ required
PHP 8.0+ recommended
See: 👉 System Requirements


🔹 9. I installed CRM but CSS/JS not loading. Why?

Because the domain is not pointing to the /public folder.
Fix:

  • Set document root to /public

🔹 10. Database import failing?

Ensure:

  • A new empty database is created
  • No existing tables or sample data exist
  • SQL file imported from /database/phpcrm_install.sql

🔹 11. I forgot admin password. How to reset?

Change password directly in database table users by updating password with a new bcrypt hashed value or reinstall CRM.


🔹 12. Where can I get professional support?

📩 Contact: https://www.phpcrm.com/contact/
Support for Cloud customers is priority-based.


💬 Have more questions?

Create an issue on GitHub or contact the team anytime.
Thank you for using PHPCRM ❤️