IT Support Portfolio

Why This Repo

Built to show practical L1 problem-solving, tidy documentation, and simple automation.

Small, practical tools and checklists that reflect real Level 1-2 support tasks. Everything here is simple, safe, and focused on showing problem solving, documentation, and tidy code.

Projects

• File Organiser - move files from the Downloads folder into tidy subfolders by extension.
• Log Scanner - scan .log and .txt files for common error markers and produce a quick summary.
• Windows Health Check — quick machine triage (PowerShell). Output: table + JSON.
• Network Quick Check — run a few simple diagnostics to help determine if a user's issue is local machine, DNS, or external connectivity. now includes a simple /24 ping sweep (ping_sweep.py).
• Office Doc Automation (Word + Power Automate) - Generated a handover PDF from a tagged Word template and emailed it automatically via Power Automate.

Each project folder has its own README with usage examples.

Docs

• Windows Wi-Fi troubleshooting checklist
• Printer issues quick guide
• New starter onboarding checklist

How to run

These scripts are written for Python 3.10+. They only use the standard library.

python projects/network_quick_check/netcheck.py
python projects/file_organiser/organise_downloads.py --path "C:/Users/Name/Downloads"
python projects/log_scanner/scan_logs.py --path "C:/Temp/logs"

PowerShell health check:
  cd projects/windows_health_check
  .\win_health_check.ps1

Network ping sweep:
  cd projects/network_quick_check
  python ping_sweep.py 192.168.1.0/24

Notes

• Do not run scripts on production systems without permission.
• Scripts read-only unless clearly stated otherwise. The organiser moves files, so use the --dry-run flag first.
• No sensitive data should be added to this repo. Redact names, IPs, and anything confidential.