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Troubleshoot

Simon J.K. Pedersen edited this page Feb 8, 2016 · 10 revisions

#Troubleshoot

The extension doesn't work in 64 bit mode

This is a known limitation at the momemt

No certificates gets installed

  • Check that you can successfully browse /.acme/challenge If you can't browse the challenge file, then Let's encrypt's servers can't issue a certificate for you. Not being able to browse it might be caused by using a hosting enviroment that doesn't support the file type used by the challenge file. The standard installation places a web.config in the folder, that allows the iis server to serve the file, but if you are e.g. using Java/PHP/ASP.Net core node.js you might have to do something within your own application to make the file browsable.

  • The challenge file is browsable, but I still don't get any certificates Is DNS working for your site? The challenge file should be accessible via the DNS name you are requesting a SSL certificate for.

The web jobs does nothing

The web jobs are only supposed to do something under two circumstances.

  • The extension was just installed and all app settings are correctly setup, then the web job should setup the hostname and request a cerficate for it
  • The existing certificate is about to expirer, the continues running web job will 14 days in advance notice and request and install a new certificate. D:\home\SiteExtensions\letsencrypt\config

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