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<!-- Explain the changes introduced in your PR -->
Update formatting to distinguish these as separate options
## Pull Request approval
You will need to get your PR approved by at least one member of the
Sourcegraph team. For reviews of docs formatting, styles, and component
usage, please tag the docs team via the #docs Slack channel.
Copy file name to clipboardExpand all lines: docs/sla/index.mdx
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@@ -107,7 +107,9 @@ Purchasing Premium Support provides several of the following services beyond tho
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- Heightened Support via Slack - Faster response times and closer collaboration through direct access to Sourcegraph experts with closer connection to end users and administrators.
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- More Proactive Collaboration - Hands-on technical guidance to ensure successful migrations, upgrades, and maintenance; early access to new features; quarterly insights reports.
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### Premium Support SLAs
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### Premium Support Packages
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### Package 1: Premium Support SLAs
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Premium Support SLAs give customers access to our Support team 24x7 for Severity 0 and 1 issues that critically impact your instance and ability to use Sourcegraph.
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>NOTE: This package includes access to Slack Support
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### Dedicated Support
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### Package 2: Dedicated Support
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Access to named senior support engineers who will have knowledge of your infrastructure and can help reduce the time needed to triage, diagnose, and resolve an issue in your instance.
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>NOTE: This package includes access to Slack Support
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### Slack Support
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### Package 3: Slack Support
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Slack Support provides access to creating tickets directly from Slack, allowing customers to resolve tickets directly from a familiar interface and allowing for greater collaboration between Support and customers.
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