Skip to content

Commit 5abe144

Browse files
authored
Update formatting for support packages (#1189)
<!-- Explain the changes introduced in your PR --> Update formatting to distinguish these as separate options ## Pull Request approval You will need to get your PR approved by at least one member of the Sourcegraph team. For reviews of docs formatting, styles, and component usage, please tag the docs team via the #docs Slack channel.
1 parent 55aef46 commit 5abe144

File tree

1 file changed

+5
-3
lines changed

1 file changed

+5
-3
lines changed

docs/sla/index.mdx

Lines changed: 5 additions & 3 deletions
Original file line numberDiff line numberDiff line change
@@ -107,7 +107,9 @@ Purchasing Premium Support provides several of the following services beyond tho
107107
- Heightened Support via Slack - Faster response times and closer collaboration through direct access to Sourcegraph experts with closer connection to end users and administrators.
108108
- More Proactive Collaboration - Hands-on technical guidance to ensure successful migrations, upgrades, and maintenance; early access to new features; quarterly insights reports.
109109

110-
### Premium Support SLAs
110+
### Premium Support Packages
111+
112+
### Package 1: Premium Support SLAs
111113

112114
Premium Support SLAs give customers access to our Support team 24x7 for Severity 0 and 1 issues that critically impact your instance and ability to use Sourcegraph.
113115

@@ -117,12 +119,12 @@ This service is provided for all GA products Sourcegraph offers, not for any [Ex
117119

118120
>NOTE: This package includes access to Slack Support
119121
120-
### Dedicated Support
122+
### Package 2: Dedicated Support
121123

122124
Access to named senior support engineers who will have knowledge of your infrastructure and can help reduce the time needed to triage, diagnose, and resolve an issue in your instance.
123125

124126
>NOTE: This package includes access to Slack Support
125127
126-
### Slack Support
128+
### Package 3: Slack Support
127129

128130
Slack Support provides access to creating tickets directly from Slack, allowing customers to resolve tickets directly from a familiar interface and allowing for greater collaboration between Support and customers.

0 commit comments

Comments
 (0)