diff --git a/docs/sla/index.mdx b/docs/sla/index.mdx index 6b4b24682..cbc14062f 100644 --- a/docs/sla/index.mdx +++ b/docs/sla/index.mdx @@ -10,7 +10,7 @@ While we always strive to respond to your issues as quickly as possible, our SLA The following policy applies to both our cloud-based (managed instance) and on-premise/self-hosted Sourcegraph customers: -## For enterprise plans +## For Sourcegraph Enterprise & Amp Enterprise Premium plans | Severity level | Description | Response time | Support availability | | -------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------- | -------------------- | @@ -22,7 +22,7 @@ The following policy applies to both our cloud-based (managed instance) and on-p >NOTE: Premium support with enhanced SLAs can be added to your Enterprise plans as an add-on. Our business hours, defined as Sunday 2 PM PST to Friday 5 PM PST, align with our 24x5 support coverage. -### For Enterprise Starter & Cody Pro plans +### All other paid plans | **Severity level** | **Description** | **Response time** | **Support availability** | | -------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------- | -------------------- |